"Serving our Customers" Level 2 Apprenticeship in Retail

Serving Our Customers

Salary - £14,000 - 16,000

Duration - 12 months

Qualification - Level 2 Apprenticeship as a Trade Supplier/Level 2 Apprenticeship in Retail

Programme Start Date - July 2018

What is your role?

Serving our customers either on the phone or from the trade counter, you will ensure that the customer is fully satisfied with the products they receive. By asking the right questions, you will ensure the customer has the right products for their requirements. You will be able to follow company procedures with regards to completing paperwork for our account customers and handling cash sales for our non account customers. You will also be responsible for merchandising our shop area and maintaining our excellent standards.

The Programme

Months 1-3 Build knowledge about the different areas of your branch or store including the products we offer to our customers, how we keep our colleagues safe and the systems we use to assist us in our day to day duties. Your colleagues and manager will be on hand to answer all of your questions so make the most of their expertise.

Months 3-9 Time to put that knowledge into practice and try it out! You’ve built an understanding of our customer base, now it’s time to put your customer service skills into practice with the aim of increasing our sales by building great customer relationships. You’ll understand where your business sits within the market and be able to use this knowledge to drive further sales opportunities with your customers.

Months 9-12 Here’s where you start drawing on all of your learnings and adding real value to your branch. We’ll give you projects to deliver that may see you looking at the way our branches are laid out, and moving the position of certain items to try and increase sales. It’s your opportunity to try new things and understand which direction you see your future career heading in.

Benefits

This programme is a fantastic introduction to our business. The understanding of our products and customer base will help you build a strong foundation to grow your future career within our business.