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  • Contract Support Assistant

  • Business: P&H Division
  • Sector: Customer Services
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive + Benefits
  • Hours of work: 42.5 hours p/w Monday to Friday
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 14-Feb-2020
  • Job reference: 25957

Job Description

Role: Contract Support Assistant 
Location: Northampton, NN5 5JR
Hours: Monday - Friday 42.5 hours per week
Perm/Full time

Are you a great communicator with strong administrative skills and good attention to detail? If you thrive in a busy and fast paced environment and looking for a role within a business which can offer great benefits, plenty of opportunities for career progression then come join PTS as a Contracts Support Assistant within our Regional Service Centre based at our newly refurbished office in Northampton, where we pride ourselves in a hard-working yet friendly environment.

The role:
You will be a fundamental part of the team by being the main point of contact with assisting customers over the telephone or via email to ensure all orders, cancellations and amendments for our key PTS accounts are keyed quickly and accurately to ensure that the highest levels of customer service are consistently delivered and maximise sales at every opportunity by up-selling. 

What we are looking for;

  • Customer focused with excellent customer service skills
  • Good attention to detail with strong administrative skills
  • Experience in plumbing and heating or within a similar business is preferred but not essential
  • Passionate and driven 
  • Credible and professional
  • Self motivated, enthusiastic and organised
  • Able to instil trust and confidence
  • A team player with a friendly, warm personality

About us:
PTS is a leading distributor of domestic plumbing and heating products to a varied customer base  including major contract customers, house builders and housing associations. With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and offers a fast and efficient on time in full delivery service. PTS is also the sole supplier of key products and services to British Gas.

As part of the Travis Perkins Group, one of the UK's leading companies we’ve got the supportive culture of a family run business and an entrepreneurial mindset. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across over 20 leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.

What we can offer you:
You will be entitled to some great benefits including a competitive salary, eligible to an annual performance related bonus, 22 days annual holiday which increases with length of service, contributory pension, a wide range of other benefits (including flexible benefits through salary exchange, share incentive plan, colleague discount across Travis Perkins Group and discounts for more than 1000 retailers).

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