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  • Customer Analyst - 6 month contract

  • Business: Wickes
  • Sector: Category, Pricing & Product
  • Location: Watford, Hertfordshire
  • Salary: Excellent
  • Hours of work: 37.5
  • Position type: Fixed Term Contract
  • Job type: Full Time
  • Date posted: 27-Sep-2019
  • Job reference: 23789

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Job Description

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture.  

All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be.  If that sounds like you, we’ll make you feel right at home.

The Role

We are looking for a analytically minded graduate to join us within our customer insights team to drive increased customer and business understanding through analytics.

We work across the wider business and support the Commercial teams to practise data led decision making. We achieve this through clear and concise communication of occasionally complex information.  Our analytics stretches across a wide variety of areas, including Price and Promotions, Range, Customer Behaviour, property investment and a many other key business areas.

This role would be perfect for an early career analyst or a graduate looking to start their career with full training offered. All you need it the right mindset to look at various data, explaining different trends and supporting various departments with their business decisions.


Price Insight and Reporting

  • Create the weekly reporting of Wickes price position and drive price competitiveness across the business

  • Support the commercial teams in creating matches between Wickes products and comparable competitor ones

Customer and Business Analytics

Investigating customer and business challenges to improve our offer for Customers

  • Design and produce regular reporting to support decision making across the business

  • Investigate and present conclusions across a wide range of topics

Commercial Analytical Support

Enable Commercial Colleagues to make great decisions

  • Provide information to support the Range Review process, shaping future ranges and displays

  • Provide cross channel support to drive all parts of the multichannel offering forward

Competitor and Market awareness

Make Wickes a better place to shop

  • Maintain a wide awareness of retail and customer trends and use this to drive the business forward

  • Undertake regular competitor visits to understand and report competitor activity


  • Degree qualified (maths or science is beneficial) with A-Level Maths

  • An analytical mind

  • Team player.

  • Good time management

  • Confident presenter.

  • Ability to problem solve and explain logic.

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