Customer Insight Manager - Fixed Term Contract
Watford, Hertfordshire
This vacancy has now expired. Please see similar roles below...
Wickes are currently recruiting for an exciting opportunity within our Watford based Head Office. We are seeking an Analytics Manager for a 12 month fixed term contract to lead and develop a team of analysts and deliver insight into customer behaviour and sales performance
As Analytics Manager you will work closely with the senior management and commercial teams to ensure that all customer, pricing and promotional data is utilized effectively to drive sales and enable our colleagues to deliver an industry leading customer experience
As Analytics Manager you will be responsible for;
Accountable for delivering insight into customer behaviour and sales performance
Interrogating customer feedback to understand drivers of customer satisfaction
Developing and leading a team of analysts, to drive insight into the wider Wickes business
Championing a customer-led approach within the business, to drive customer focused improvement
Leading the analytical community within Wickes to share best practice, including use of BigQuery, Qlik etc for optimising analysis and improvement
Leading the thinking and reporting on competitor price and promotional activity
Influencing stakeholders across Wickes and Travis Perkins Group
It would be great if you have experience in:
Line management of a small team with the proven ability to inspire performance
Have a degree in a numerate discipline 2:1 or above
High level numeracy and advanced excel skills
Experience in SAS/SQL preferable with VBA experience
Proven experience in an analytical role
Assertive and confident in negotiations with senior stakeholders with an ability to forge credible relationships across all levels and functions.
Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers and that’s why the first thing you’ll notice at Wickes is the way everyone pulls together. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
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