Customer Service Adviser - Key-holder

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.

And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.

Your Role as a Key Holder

The role of Key Holder within Wickes is essential - this means the potential is high, as is the opportunity for your growth and future development!

What you’ll be doing…

• Offering great Customer Service with a lasting impression

• Delivering great display and merchandise standards

• Working with your colleagues to deliver a safe, well organised warehouse and yard

• Supporting the Operations Manager with promotional and seasonal campaigns - To offer a commercial approach while achieving the right company objective

• Ensuring maximum stock availability and being accountable for the warehouse and delivery yard (FLT training can be given)

What are we looking for in you as a Key Holder

• We do want people who have worked in a retail environment before - we’re not worried about what product!

• A can do spirit is essential in retail so this is a non negotiable for us!

• Being part of a team that thinks and practises safety at all times

• Happy and enjoy talking to customers

• Quick Learner and used to working at pace!

What you can expect from us as a Key Holder

• A competitive hourly rate and an industry leading profit based monthly bonus for the whole team.

• An Annual Payment Bonus specifically designed for keyholders.

• Opportunity to progress to an Operations Manager role within 12 months.

• Generous Discount across the Travis Perkins Group

• 25 days holiday

• Discount for more than 1000 retailers with our Reward Gateway programme

• Childcare vouchers

• Salary Exchange benefits & Share incentives

• Contributory Pension scheme

Wickes is an exciting, fast paced, changing environment. The range of services we offer our customers makes us a great place to work and grow.

So if you’re passionate about your people and delivering exceptional service to your customers and have held the position of store manager within a large format store, please apply below!