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  • Customer Service Advisor - Installations Team

  • Business: Wickes
  • Sector: Customer Services
  • Location: Northampton, Northamptonshire
  • Salary: Competitive + Bens
  • Hours of work: Shift Pattern
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 28-Dec-2018
  • Job reference: 19373

Job Description

Join us at Wickes and you’ll join a team that takes a real pride in what they do – pride in our products, pride in our brand but most of all pride in our people.


As a Customer Service Advisor within our Installations Support Team you will contribute to the customer facing activities within the Contact Centre by arranging deliveries to customers who have purchased a new Kitchen or Bathroom or require additional information or support about our products and services.


What are we looking for?

  • Previous experience working in a fast paced, target driven and customer focussed environment (administration or call centre based)

  • A genuine passion for delivering an exceptional level of customer service

  • The ability to convey confidence, enthusiasm and energy over the telephone effectively

  • An upbeat, warm and friendly personality

  • Excellent communication skills - listening, verbal and written

  • A high level of personal resilience with the ability to remain calm when under pressure to meet deadlines

  • A team player

  • Experience of multiple computer applications including Web based systems, and Microsoft Word and Excel

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a pride in what we do, a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.


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