Customer Service Advisor
Crick, Northamptonshire
This vacancy has now expired. Please see similar roles below...
Do you pride yourself in delivering excellent customer service? Do you thrive in a busy and fast paced environment? Are you looking for a business with great benefits, with plenty of opportunities for career progression? If so then we’d love to hear from you!
On a day to day basis you will be working in our trusted Customer Service Team, dealing with all aspects of customer contact into the business, including providing a first class after sales service to support our website customers, offering knowledgeable support to customers in our branches and showrooms, professionally responding to social media, general queries, and specialising in our own brand products on our established helpdesk.
You will be working with trade and counter customers, along with suppliers and internal departments. You will put our customers at the heart of everything you do and be an advocate for the business.
Our Customer Service Advisors are expected to bring exceptional experience to the team, be creative, informed, willing to learn, and willing to share.
You will :
Be proficient using Google email, Google sheets, and Google documents, or Microsoft equivalent
Be able to demonstrate experience in a service or call centre or customer service environment.
Have the confidence to learn new systems and processes
Be competent in dealing with external suppliers and carriers
Have a high standard of written English and a great, personable telephone manner
Have a positive, can do attitude, and enjoy working as part of a team
Be able to have difficult conversations and use your complaint handling experience
Why work for us?
Our ambitious future plans will ensure you are joining the business at an exciting time. We value our staff tremendously as they and customers are the backbone to our business, benefits package & cultural environment include;
Family feel, extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, let's be there for each other
Discount platform including savings and money back to numerous retailers
Savings on driving lessons, phone bills, gym memberships as well as further benefits
Life assurance
Complete induction and a company that lets you grow and encourages development
Financial Education & Loans
Flexible working options
Striving to create an environment of inclusion so everyone can be their true self
About Us:
City Plumbing has built a reputation for selling quality plumbing and heating products to the trade and operates from more than 300 branches nationwide. For more than 25 years the company has dealt with both trade and retail customers and operates the largest network of dedicated Bathroom Showrooms across the UK. The state of the art showrooms are not only the heart of the branch but also designed to inspire our customers by showcasing our impressive range of bathroom products.
To follow more about our company follow our LinkedIn Page.
Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email
Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
Roles you may be interested in
Salary
£Competitive + Benefits
Location
Leeds
Contract Type
Permanent - Full time
Location
Leeds, West Yorkshire
Business
CCF
Job Family
Driver
Remote or Office based
Office based only
Description
Joining our friendly and hardworking team as a HGV CLASS 1 DRIVER, you'll be on the front line dealing with orders, deliveries and stock coming in and out of the business. As part of the branch team,
Reference
45808
Expiry Date
01/01/0001
Salary
Competitive + Benefits
Location
Birmingham
Contract Type
Permanent - Full time
Location
Birmingham, West Midlands
Business
Travis Perkins
Job Family
Management
Warehouse & Yard
Remote or Office based
Office based only
Description
Are you seeking a role providing a first class service whilst ensuring the safe and efficient running of our yard. In this Yard Manager/Supervisor role you will be responsible for leading and inspirin
Reference
45803
Expiry Date
01/01/0001
Salary
Competitive Salary + Excellent Benefits
Location
Dudley
Contract Type
Permanent - Full time
Location
Dudley, West Midlands
Business
Travis Perkins
Job Family
Warehouse & Yard
Remote or Office based
Office based only
Description
Joining our friendly and hard working family as a Yard Customer Assistant, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a
Reference
45802
Expiry Date
01/01/0001
Our stories
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
02/23/2024
Summary
Within the Travis Perkins Group, we have a culture of promoting continuous learning and development. We value our people, and we want them to have the best opportunities available to ensure they are f
Teaser
ApprenticeshipsContent Type
BlogsPublish date
02/23/2024
Summary
Embarking on a journey of professional growth and skill development, Megan shares her reflections on what the Fast Track Management Apprenticeship means to her. As a participant in this tran
Teaser
DriversContent Type
BlogsPublish date
02/23/2024
Summary
The Travis Perkins Group has been certified as one of Britain’s Top Employers for twelve years. We pride ourselves in selecting the greatest candidates and creating both a fun and safe space to work
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
01/31/2024
Summary
At Toolstation, we're not just about giving you top-notch tools and supplies. Our commitment extends to our colleagues and supporting them in growing and developing their careers. We're excited
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
01/31/2024
Summary
What is a Store Assistant job? As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to mak
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
01/10/2024
Summary
At Travis Perkins, we take pride in spotlighting exceptional colleagues who embody dedication, talent, and our values. Meet Matt Pepper, one of our amazing Branch Managers at the Stowmarket
Teaser
ApprenticeshipsContent Type
BlogsPublish date
01/10/2024
Summary
Hands-on experience and practical skills are highly valued in the workplace today. This is one of the reasons why Apprenticeships are a great way to kickstart your career and build a strong found
Teaser
GeneralContent Type
BlogsPublish date
01/10/2024
Summary
Meet Gemma Toolstation Regional Manager, Gemma Tysoe, from Chester, joined Toolstation with a Saturday job in her local branch, and gradually worked her way up to Regional Manager for the North
Teaser
Branch, Store & ShowroomsContent Type
BlogsPublish date
01/10/2024
Summary
What is a branch manager? Branch Managers at Travis Perkins plc drive profitable business growth by cultivating strong relationships with customers and suppliers, overseeing branch operations, a