Trade Account Executive
- Permanent - Full time
- Toolstation
- Bridgwater, Somerset
hrs/pw
40
Bridgwater
This vacancy has now expired. Please see similar roles below...
What you'll do
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are. Taking a proactive approach to resolutions and corrective action where necessary whilst ensuring continued focus and achievement of our customer proposition and customer service standards.
Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customer requirements are understood and tailored for. Work with the wider team to investigate and resolve complex customer issues whilst maintaining an outstanding level of service
Developing processes. You’ll be working with the Customer Care Team Leader to analyse the root causes of customer issues whilst making suggestions for improvement. You’ll be responsible for maintaining accurate records of customer issues and solutions inline with company standards.
Multi-skilled. We're a Multi Channel contact centre, so part of your role may be to assist our consumers via email, social media and also webchat.
What you'll bring
Communication. You communicate openly and effectively, ensuring that messages are clear and concise. Adapts content and style to help others understand.
Teamwork & Collaboration. You'll understand how crucial it is to work as a team & you'll always be looking for ways to support members of the team, making sure that Toolstation is a great place to work
Detail Orientated. You'll maintain a high level of accuracy when you're working through a task and not be afraid to ask questions to gather understanding.
Teamwork. Building positive relationships with co-workers and consumers alike.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
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