Jump to main content

Customer Service Manager

£Competitive + Benefits

Northampton, Northamptonshire

29791

This vacancy has now expired. Please see similar roles below...

PTS are recruiting an experienced Customer Service Centre Manager who is motivated, driven and looking for the next step in their career. You will have previously coached, developed, supported and motivated teams & developed team leaders within an inbound customer service contact centre environment.

PTS is a leading distributor of domestic plumbing and heating products to a varied customer base  including major contract customers, house builders and housing associations. With a network of branches, PTS is ideally placed to meet the needs of customers, wherever they may be, we also offer a fast and efficient on time full delivery service to all our users.  

The role;
To be successful in this role you will manage a team of Customer Service Advisors to deliver fantastic service to our managed customers as part of the Customer Support management team. You will play a fundamental role to oversee all aspects of service delivery and team performance & development. You will lead, manage and motivate a team of Customer Service Advisors to consistently deliver the highest levels of customer service, driving individual and team performance to help achieve departmental targets. You will ensure that work is prioritised effectively to ensure all  essential elements for all of our contracts are covered and our suppliers / customers are receiving a first class customer service experience. 

Constantly looking on how the operation can be improved to report, analyse and resolve system, customer and operational issues that impact service quality. Working with all Team Leaders to identify where departmental processes can be streamlined, refined and improved. Ensures that there is a culture of continuous improvement and that all processes are subject to both BPR (Business Process re engineering) and a regular auditing process.

It would be great if you had;
  • Excellent communication skills who puts their team and customers at the heart of every decision made, and have the ability to converse with key stakeholders in a professional manner at all levels.
  • Strong leadership and people management skills and the ability to converse at all levels. 
  • Proven track record in delivering outstanding customer service teams, with an analytical approach to situations. 
  • Project management experience & with an understanding of Service Level Agreements to ensure the Service Centre can operate to its full potential.

Why you should come and join us;
As part of the Travis Perkins Group, one of the UK's leading companies we’ve got the supportive culture of a family run business and an entrepreneurial mindset. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20 leading businesses including Travis Perkins, City Plumbing Supplies, PTS, Wickes and Keyline and we operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.

#LI-RR1

Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email

List #1

Roles you may be interested in

Warehouse Team Leader

Salary

£27993.00 per year

Location

Coventry

Contract Type

Permanent - Full time

Location

Coventry, West Midlands

Business

BSS

Job Family

Supervisory

Warehouse & Yard

Remote or Office based

Office based only

Description

To support the Supervisor with the daily operation at BSS Crosspoint Coventry. Ensuring that the business’s daily targets and strategy are met. Ensuring all standards of Health and Safety are met by a

Reference

45960

Expiry Date

01/01/0001

Read more
Read more
Driver / Warehouse Assistant

Salary

Competitive + Benefits

Location

Leeds

Contract Type

Permanent - Full time

Location

Leeds, West Yorkshire

Business

TF Solutions

Job Family

Warehouse & Yard

Remote or Office based

Office based only

Description

Looking to start your career but don't know where to look? Do you enjoy working as part of a team, do you like helping people, then we may have the role for you, a Warehouse Assistant / Van Driver.  Y

Reference

45955

Expiry Date

01/01/0001

Read more
Read more
Driver / Warehouse Assistant

Salary

Competitive + Benefits

Location

Leeds

Contract Type

Permanent - Full time

Location

Leeds, West Yorkshire

Business

TF Solutions

Job Family

Warehouse & Yard

Remote or Office based

Office based only

Description

Looking to start your career but don't know where to look? Do you enjoy working as part of a team, do you like helping people, then we may have the role for you, a Warehouse Assistant / Van Driver.  Y

Reference

45954

Expiry Date

01/01/0001

Read more
Read more
View all jobs

Our stories

lydiay
Empowering careers: Lydia's journey to Supply Chain Management

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

02/23/2024

Summary

Within the Travis Perkins Group, we have a culture of promoting continuous learning and development. We value our people, and we want them to have the best opportunities available to ensure they are f

Teaser

Read more
Megan in a branch - Management Apprenticeship
What The Fast Track Management Apprenticeship Means to Megan

Teaser

Apprenticeships

Content Type

Blogs

Publish date

02/23/2024

Summary

Embarking on a journey of professional growth and skill development, Megan shares her reflections on what the Fast Track Management Apprenticeship means to her.  As a participant in this tran

Teaser

Megan undertook a Fast-Track Management Apprenticeship at BSS Derby and has now been with the company for around 2 years.

Read more
image of Ian, Class 2 HGV Driver
How Ian improved his career as a Class 2 HGV driver within the Travis Perkins Group

Teaser

Drivers

Content Type

Blogs

Publish date

02/23/2024

Summary

The Travis Perkins Group has been certified as one of Britain’s Top Employers for twelve years. We pride ourselves in selecting the greatest candidates and creating both a fun and safe space to work

Teaser

Read more
Toolstation employee at branch desk with a computer and shelves in background
How Toolstation empowers retail colleagues’ development through Apprenticeships

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/31/2024

Summary

At Toolstation, we're not just about giving you top-notch tools and supplies. Our commitment extends to our colleagues and supporting them in growing and developing their careers.  We're excited

Teaser

Read more
women working as store assistant in toolstation branch
What is a Store Assistant?

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/31/2024

Summary

What is a Store Assistant job?  As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to mak

Teaser

Read more
Matt from Travis Perkins standing outside one of our branches
A day in the life of a branch manager at Travis Perkins: Matt’s colleague story

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/10/2024

Summary

At Travis Perkins, we take pride in spotlighting exceptional colleagues who embody dedication, talent, and our values.  Meet Matt Pepper, one of our amazing Branch Managers at the Stowmarket

Teaser

Read more
CV, curriculum vitae with computer keyboard on yellow background, top view
How to write an Apprenticeship CV

Teaser

Apprenticeships

Content Type

Blogs

Publish date

01/10/2024

Summary

Hands-on experience and practical skills are highly valued in the workplace today. This is one of the reasons why Apprenticeships are a great way to kickstart your career and build a strong found

Teaser

Read more
Gemma from Toolstation
From Part-Time to Regional Manager: Gemma Inspirational Toolstation Journey

Teaser

General

Content Type

Blogs

Publish date

01/10/2024

Summary

Meet Gemma  Toolstation Regional Manager, Gemma Tysoe, from Chester, joined Toolstation with a Saturday job in her local branch, and gradually worked her way up to Regional Manager for the North

Teaser

Read more
branch manager at travis perkins plc
What is the role of a branch manager: job description and responsibilities

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/10/2024

Summary

What is a branch manager?  Branch Managers at Travis Perkins plc drive profitable business growth by cultivating strong relationships with customers and suppliers, overseeing branch operations, a

Teaser

Read more

Quick Links