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  • Customer Service (Spares) Advisor

  • Business: DHS
  • Sector: Branch, Store & Showroom
  • Location: Cardiff, South Glamorgan
  • Salary: £Competitive + Benefits
  • Hours of work: 45 hours
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 13-Aug-2019
  • Job reference: 22046

Job Description


Customer Service (Spares) Advisor 
Full Time - 45 hours per week Monday to Friday, with one saturday in every 6
Location: Cardiff 

Are you passionate about delivery customer excellence? Do you thrive in a  busy and fast paced environment? Are you looking for a business with great benefits, and plenty of opportunities for career progression? If so come join our Service Centre as a Customer Service Advisor specialising with our Spares products and share our success in a hard-working yet friendly environment. 

To be successful in this role you will consistently deliver the highest levels of customer service over the telephone, ensuring orders, cancellations and amendments for all our Spares products are keyed within a timely manner.  

What we are looking for;

  • Customer focused with excellent customer service skills. 
  • Passionate and driven to help our business grow .
  • Credible and professional. 
  • Self motivated, enthusiastic and organised.
  • Able to instil trust and confidence. 
  • Able to multitask under pressure. 
  • A team player with a friendly personality. 

Previous experience in the spares industry would be an advantage but not essential, more importantly we are looking for people with the right attitude and enthusiasm who have the ambition to take ownership of their own success. This role would be a good start if you are looking to progress within the Plumbing & Heating industry or a new change within a customer service role.  

About us:

As part of the Travis Perkins Group, one of the UK's leading companies we’ve got the supportive culture of a family run business and an entrepreneurial mindset. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 21 leading businesses. 

What we can offer you:

Not only a great place to work, we can provide support, guidance and training throughout your role to see you lead a successful career.  You will be auto enrolled in the Contributory pension scheme, with
a wide range of benefits (salary exchange, share incentive plan, colleague discount across all Travis Perkins Group and discounts for more than 1000 retailers).

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