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  • Customer Service Team Leader

  • Business: PTS
  • Sector: Customer Services
  • Location: Crick, Northamptonshire
  • Salary: £Competitive + Benefits
  • Hours of work: Monday to Friday rotational 0730 - 1600 week one, 9:30 - 18:00 week two and one Saturday in every four - 8am - 2pm
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 09-Apr-2019
  • Job reference: 21234

Job Description

Customer Service Team Leader

Location - Crick, Northamptonshire



A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join PTS as a Customer Service Team Leader  and share our success in a hard-working and friendly environment.


The role:

Working in our Service Centre, as a Customer Service Team Leader you will lead, manage and motivate a team of Customer Service Advisors to consistently deliver the highest levels of customer service, driving individual and team performance to help achieve departmental targets. You will ensure that work is prioritised effectively.


What we are looking for:

The successful applicant must be able to demonstrate the following:-

  • Customer focused, proving an outstanding level of customer service

  • Excellent communication skills both written and verbal

  • Organised with a high level of accuracy and attention to detail

  • The ability to multi task, prioritise and work under pressure

  • A Warm and friendly nature

  • Team player with a can do, will do attitude

  • Ability to handle high volume of telephone calls

  • Experienced with leading a team and has no problems motivating other colleagues


Previous experience with in a supervisory/management role is essential.  


About us:

PTS is a leading distributor of domestic plumbing and heating products to a varied customer base  including major contract customers, house builders and housing associations. With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and offers a fast and efficient on time in full delivery service. PTS is also the sole supplier of key products and services to British Gas.


As part of the Travis Perkins Group, one of the UK's leading companies we’ve got the supportive culture of a family run business and an entrepreneurial mindset. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across over 20 leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.


What you’ll get:

  • Competitive salary + eligible for monthly performance related bonus

  • 22 days holiday per annum which increases with length of service + bank holidays

  • Contributory pension

  • A wide range of benefits (salary exchange, share incentive plan, colleague discount across all Travis Perkins Group and discounts for more than 1000 retailers)

  • Support, guidance and training throughout your role

  • The opportunity to both work in and develop your career in an exciting, fast-paced  environment

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