What you'll do
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
Day to Day
Are you ready to embark on a new challenge that gives you the chance to Join our dynamic retail business as a Customer Data Analyst? You will be focused on leveraging customer data to drive customer centric strategies to the next level. As we continue to invest in customer & data-driven strategies, we are seeking a talented and experienced Customer Data Analyst to join our team. This role plays a crucial part in shaping our customer-centric approach and driving business growth through actionable insights derived from customer data.
Someone with excellent attention to detail and strong problem solving skills?
Knowledgeable in leading the analysis and interpretation of customer data to uncover actionable insights that drive our business decisions?
Able to develop and implement advanced analytics models to predict customer behaviour, segment customers, and optimise marketing strategies?
Confident in collaborating with business stakeholders to define key performance indicators (KPIs) and metrics for measuring customer engagement and satisfaction?
Are you able to design and execute A/B testing experiments to evaluate the effectiveness of marketing campaigns and customer experience initiatives?
What you'll bring
You will need to be able to
Utilise statistical techniques and machine learning algorithms to extract meaningful insights from large datasets
Ensure the accuracy and integrity of customer data by implementing data quality processes and monitoring data sources
Present findings and recommendations to cross-functional teams and senior management
Work closely and aligned with the Business Analytics function to ensure one source of the truth and efficiencies in data governance and practices
Along with the above it would be great if you had -
- Bachelor's or Master's degree in Data Science, Statistics, Business Analytics, or a related field
- Proven experience in customer data analytics within the retail industry
- Strong proficiency in data analytics tools (SQL, Python, R) and experience with visualisation tools (e.g., Tableau, Power BI)
- Deep understanding of customer segmentation, lifetime value analysis, and retention strateg
What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us there will be opportunities to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
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