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  • FM Supplier Manager

  • Business: P&H Division
  • Sector: Property & Facilities Management
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive + Benefits
  • Hours of work: 40
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 24-Apr-2019
  • Job reference: 20288

Job Description

FM Supplier Manager
Role to be based in Northampton 

We have a great opportunity to join the Plumbing and Heating Division as the Faculties Management Supplier Manager.

Within this role you will manage day to day relationship of the outsourced FM help-desk and take ownership for contract compliance, generating maximum value from supplier, delivering cost savings and performance objectives. 
You will be accountable for maintaining change control across FM which necessitates close interaction with external FM supplier, the wider Property team and also across the organisation internally to ensure a high level awareness of property changes, ensuring financial assurance via cost centre management and maintaining FM processes.


  • Measure supplier performance (PMS) against contractual and aspirational service delivery targets whilst monitoring and maintaining improvement plans
  • Lead supplier review meetings to assess supplier performance and contract compliance and take corrective action as agreed with the supplier relationship management (SRM) strategy, ensuring the highest levels of compliance, health and safety are maintained at all times
  • Take ownership of generating supplier status reports on supplier relationship management (SRM) activity to create insight and innovation from management information to drive continuous improvement and deliver cost savings for the organisation
  • Work closely with wider Property team to: ensure FM services are established for new property acquisitions; influence refurbishment design standards to deliver easily maintainable solutions; proactively manage the vacant estate through effective deployment of FM services under caretaker maintenance regimes; cease all FM services for property disposals
  • Manage large scale procurement programmes across all FM disciplines to deliver value for money for the organisation, ensuring lead times for renegotiation and re tendering are timely with the minimum of risk
  •  Adhere to strict tender protocols, ensuring mobilisation and demobilisation are proactively managed and are fully auditable
  • Project manage the migration of the outsourced FM help-desk, ensuring a seamless transition with no detrimental impact to the FM service provided including: Implementing fully auditable processes and robust cost controls to manage circa £8m revenue spend, ensuring supplier is paid correctly,  and on time, accruals kept within agreed parameters and all accounts reconciled monthly
  • Creating and maintaining procedural documents relating to the FM help-desk including innovation registers, risk registers and RAIDs logs
  • Review and manage FM help-desk KPI’s, SLA’s and customer satisfaction surveys, create insight and innovation from management information to identify and drive continuous improvement
  • Produce highly effective FM help-desk communications both internally for senior stakeholders across the business and externally for supplier, ensuring business critical information lands and is subsequently implemented correctly
  • Proactively monitor the external market to maintain an excellent working knowledge of FM supplier best practice, innovations and advancing technology.  Utilise knowledge to facilitate proactive discussions with the business, to enhance the FM service provision and to drive improvement

What are we looking for?

  • Educated to degree level or similar experience
  • Expected to train towards or hold a professional qualification, i.e. CIPS, BIFM, RICS
  • Have at least 7 years of proven supplier/contract management, administration, negotiation or similar experience
  • Demonstrable experience in managing complex procurement programmes
  • Ability to travel frequently within the UK to meet suppliers and stakeholders
  • Experience in delivering first class customer service in line with Institute of Customer Service (ICS) or similar
  • Experience of running satisfaction surveys e.g Net Promoter Score (NPS)
  • Track record in presenting to senior stakeholders for buy-in on service solutions
  • Have demonstrable experience in helpdesk operations and CAFM
  • Track record of managing high profile projects and programmes
  • Comfortable reading contracts in relation to cost modelling and SLA’s and have the ability to work with TP group teams to agree variations to contracts for goods and services
  • Be able to collate, interpret and interrogate detailed operational management information into transparent commercial conclusions and recommendations
  • Possess planning, organisation, communication, problem solving and project management skills and have the ability to matrix-manage to lead and/or close initiatives.
  • Team player with excellent people skills ensuring win win outcomes can be delivered.

Who are we?

We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.

If you’re ready to learn new skills, roll your sleeves up and dive into a exciting change and transformation journey with us then apply today. We’d love to tell you more and share our story with you.

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