What you'll do
We’re on the lookout for an incredibly tenacious Shift Manager just like you to join our ever-expanding business. A great customer experience is important to us; our service combined with availability of products encourages customer loyalty ensuring continued business. This means we can continue our massive growth expansion with over 540 stores and 60 new stores planned each year.
You’ll be key to ensuring that your shift is sufficiently covered, whilst driving motivation and positive change. You will have up to 7 leaders and up to 100 colleagues on the shift and be solely responsible for the whole DC operation during your shift.
You will be working on a 22:00-06:00 fixed shift basis.
KPI delivery: You'll manage the delivery of operational KPI’s, identify cost saving initiatives and implement corrective actions where appropriate to maximise the efficiency of the warehouse operation. You will produce reports and deal with operational performance in a timely manner, ensure that all the SOPs are adhered to, ensure Transport SLA’ s are met and manage the timely completion of data preparation. You will report into the leadership team, regularly communicating and raising any escalations.
Customer Focus: Demonstrating and promoting a customer focused approach to all warehouse activity, recommending & initiating improvement plans where appropriate, communicating regularly and appropriately with the transport and other departments representatives both on/off site. You will contribute to the preparation of information for business commercial review meetings and attend these meetings on/off site as required, ensuring all customer service issues are actioned in a timely and professional manner.
Operational/Process: You will lead on and deliver performance management through your team leaders and direct reports. In line with policy, you will ensure stock management is accurate and managed effectively, support continuous improvement initiatives within the site, auditable management of equipment and prompt escalation and reporting of damages.
People Focus: You will contribute to the Health & Safety culture on site, ensuring that health and safety is a key priority and being managed effectively throughout your shift. You will promote education through skills training and personal development, create and maintain a positive team culture, by actively encouraging involvement from all to improve employee experience, ensuring HR procedures are met and performance reviews are completed. You should be a natural coach and people leader who is able to inspire and motivate others and you will lead by example.
What you'll bring
Experience - in a large scale logistics operation at a leadership level, managing a high volume shift.
Drive and motivation - you'll lead from the front, motivating your team to get the job done even through challenging times.
Communication - you communicate openly and effectively with empathy. You're a manager who knows how to listen and understand whilst at the same time inspiring a hard work ethic and high levels of activity.
What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 540 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
