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  • Hire Administrator

  • Business: Travis Perkins PLC
  • Sector: Sales & Operations
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive + Excellent Benefits
  • Hours of work: .
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 05-Mar-2019
  • Job reference: 20285

Job Description

Hire/Customer Service Administrator


£Competitive + Excellent Benefits

The Travis Perkins Group Plc have a great opportunity for a Customer Service Administrator to join our Direct Hire department. The main responsibility of this role is to provide exceptional customer service to all account and cash customers, as well as branches within the network, whilst maintaining great relationships with our approved suppliers, to backup our service level commitments. 

Main Duties and Responsibilities:

Provide an exceptional customer service, answering telephone calls and emails, in a polite, positive and courteous manner.

Produce and follow up all quotations in a timely manner and capture information on lost orders.

Produce orders accurately to ensure credit notes are kept to a minimum and customer experience positive.

Maintain a good all round knowledge of our fleeted equipment to ensure it is fully utilised.

Maintain a good all round knowledge of products and services offered by our approved suppliers.

Record daily calls, email and sales activity.

Provide a service that ensures we fully support the Branch Network.

Ensure all customers/suppliers queries are actioned and resolved in a timely manner.

It would be great if you were:

Someone with a positive manner, who is resilient and tenacious with the drive and enthusiasm to deliver exceptional results in a fast paced, ever changing, environment.  You must be a passionate individual with excellent customer service skills and have the ability to see things through the customer’s eyes whilst keeping your cool in a high call volume environment.

And be: 

Self motivated, confident and enthusiastic with a desire to exceed the Direct Hire Commitments;

Have excellent communication skills at all levels, verbally and written.

Have excellent customer service skills

Previous experience within a similar environment

Ability to work on own initiative, alone as well as within a team

Ability to commit to change

Ability to work under pressure in a high call and email volume environment

Strong interpersonal skills with the ability to interact at all levels within the organisation and customers.

What we can offer you 

We, at Travis Perkins pride ourselves on being a great place to work. We’re a top employer that looks after our people and empowers them to look after our business and our loyal customer base. 

In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values.
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