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Customer Service Advisor

£Competitive + benefits

Poole, Dorset

23120

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Customer Service Advisor 
Location: Poole, Dorset
Full Time

Are you passionate, enthusiastic and committed to providing outstanding customer service? Do you excel in building and maintaining client relationships? 

We are looking to recruit a positive, innovative, forward thinking Sales Advisor to join our already thriving, sales team in Poole. Each day you will decide on a plan of action to grow the trade within an exclusive selection of existing customers. 

Can you up-sell, cross-sell, suggest-sell?  Can you go the extra mile to ensure your customer is provided with a selection of options to satisfy their supply requirements? If so, what are you waiting for, apply today!

You will:
  • Ensure your relevant contracts are proactively considered on a regular basis.
  • Grow the individual client trade whilst developing a comprehensive portfolio of relative products suitable to them. 
  • Be a considered negotiator and manage individual customer pricing structures, with the ability to justify your decision. 
  • Grow customer turnover by thinking ‘outside the box’ and innovating sales strategies to grow profit.
  • Administrate to a high standard, being organised and able to document interactions with clients to a detailed, informative level.
What are we looking for?
  • Someone with a high level of proven customer service delivery, and an aptitude for sales. You will proactively show a keen desire to go the extra mile to provide each client a tailored individual experience. 
  • You will have a knowledge of KPI’s and targets and preferably have worked in a targeted environment previously. 
  • You will need to be PC literate with a high communication standard. 
What can we offer you?

As well as support and direction in your role and being apart of a fantastic, knowledgeable team, we are happy to provide a competitive salary, a performance related bonus and the opportunity to negotiate what your permanent hours will look like within a 25-40 hour window, to include 5 days per week. All this, along with fantastic exclusive discounts across the Travis Perkins group.

About us:

We are committed to simply delivering more for our customers, and Primaflow F&P are the UK’s largest plumbing, heating and bathroom wholesaler, supplying 8,000 customers over 12,500 products. Offering independent merchants and retailers a one stop shop, next day delivery service solution to support their business.

As part of Travis Perkins plc who are the UK leader in the building materials and home improvement markets, we are recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across more than 20 leading businesses. 

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