IT Service Desk Advisor

IT Service Desk Advisor

We're currently recruiting for a IT Service Desk Advisor, who is ready to be responsible for providing initial first line support for all users of company applications, devices, and services.

The role we're recruiting for

As a Travis Perkins IT Service Desk Advisor, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team.  You will be getting involved with:

• Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements

• Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported

• When appropriate, attempt to resolve issues whilst the user remains on the telephone

• If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue

• Accurately record all fault information onto the Help Desk call logging system

• Update users on the progress of faults, including advice on how best to proceed where appropriate

It would be great if you had…

• Experience in a previous customer service or support role, preferably telephone based

• Good telephone and PC skills, using a variety of office software packages

• Good analytical skills and methodical approach to problem solving role or recent academic studies

• Excellent attention to detail

• Great listening skills and be able to multi-task

Please note this position involves shift working including evenings and weekends, working on a rota basis.Therefore you will need to be able to accommodate these hours.

What can we offer you?

You may not know much about Travis Perkins plc but if you look a bit closer you might be surprised. We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide (and Ireland) and have over 28,000 colleagues.

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

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