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  • Marketing & Customer Services Manager

  • Business: Travis Perkins
  • Sector: Marketing
  • Location: Northampton, Northamptonshire
  • Salary: £competitive plus benefits
  • Hours of work: Monday To Friday
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 09-Apr-2021
  • Job reference: 31262

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Job Description

At the heart of Travis Perkins is our customer; the builder, plumber, joiner plus many more trades. The trade relies on us as their local Timber and Builders Merchant, and with over 650 branches nationwide, we have Great Britain covered.

This exciting Marketing role sits within the Managed Services team, reporting to the Commercial & Strategy Director, and linked strongly into the wider TP Marketing & Commercial teams. Through strategic thinking, strong data driven insight and striking creativity, you’ll be responsible for all marketing that will engage customers with Managed Services and deliver incremental profit.

What you’ll do

The Managed Services Marketing & Customer Services Manager will own and develop a  strategy that helps  build  long term  relationships  with  our  customers, generating customer insight, thought leadership and innovation opportunities leading to improved customer retention and incremental profit.

- Define and own the Managed Services Marketing strategy linked strongly into the main business.
- Create and deliver the marketing plan and customer proposition
- Use competitor and customer insight to develop strategies
- Working with the category teams deliver Managed Services centric product strategies
- Develop productive relationships with category, finance, multi­channel and creative teams
- Deliver new, exciting and engaging initiatives which drive incremental sales and ROI
- Manage and Develop the internal account management team, direct management of up to 8 people.

Is this you?

To be successful in this role you will need to come from a customer or product Marketing background and have demonstrable experience. You will have strong analytical skills , time management and organisational skills. It is important that you can communicate at all levels and show that you are enthusiastic , proactive and a self­ starter. We would like you to be educated to degree level or equivalent or ideally CIM qualified.

Life at Travis Perkins is a fast paced environment and can be pressurised at times; however, if having an active role in a challenging business and being part of a dynamic team is what drives and motivates you then we would love to hear from you.

What’s in it for you?

If the above excites you we also have a great benefits package that grows as you grow with the company:

 - Competitive bonus
 - Save-as-you-earn scheme
 - Buy-as-you-earn scheme
 - Contributory pension scheme
 - Colleague discount across a variety of Group businesses including; 20% off at Toolstation and 30% off at Tile Giant, plus special discounts across our Trade Merchanting businesses

A bit about Managed Services

Managed Services have grown over the last 20 years delivering ‘one stop solutions’ to own labour organisations servicing predominantly repairs and maintenance contracts. Customers include housing associations, local authorities, modular building factories and regional & national facility management companies. With over 100 contracts the team are focused on evolving the operating model, continually adding value, connecting with customers & community plus having some fun along the way.

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