What you'll do
Toolstation are looking for Customer Service Advisors to join our busy Contact Centre team based in Bridgwater.
This is a hybrid role with weekly travel requirements to our office in Bridgwater, Somerset.
Our Contact Centre working hours are Mon-Fri 8:15am-6:45pm, Sat and Sun 9am-5pm. We have a variety of full time shifts available, but please note they will include either working a Saturday or Sunday.
Our Contact Centre is based in Bridgwater, Somerset; but we are continuing to work flexibly into the future, so you will spend some days in the office and some days working from home. That means you have the best of both worlds as you get that important team interaction but you also get the benefits of home working too!
You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role. Handling calls and web chat conversations, there is no script to follow - so it’s more about asking the right questions and finding answers quickly and efficiently. If a customer isn't happy, you'll be instrumental in getting things back on track! If you are enthusiastic and take real pride in what you do, our customers will notice and love us all the more for it.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are.
Asking questions and building relationships. Whether on a call or reading conversations quickly and effectively - making sure our customers leave the call, email or web chat happy and with everything that they need for the job.
Being resilient. Effectively handling multiple contacts – from general enquiries to customer complaints, you need to be ready to deal with it all.
Multi-skilled. We are a Multi Channel contact centre, so part of your role may be to assist our customers via email, social media and also webchat.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach
A positive attitude. Make sure that our customers have a great experience while on the phone, via email and via webchat
Teamwork. Building positive relationships with colleagues and customers alike.
Reliability. Be there when we need you, be flexible and fun to be around.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
We'll provide you with a laptop & a headset to ensure you've got the tools to succeed.
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us there will be plenty of opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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