Customer Sales Support

Are you an excellent communicator with the ability to influence stakeholders on all levels? Do you take pride in your abilities at building your customer relationships?  

At CCF, we are looking for an energetic individual to provide Customer Sales Support, working collaboratively within our thriving Sales Office team based in Brackmills, Central Northampton. Within this role you will be responsible for coordinating inbound and external calls and orders for customers, offering a single point contact for pricing and ordering for our large National customers. 

Linking with our Key Account Managers and framework team, you will partner with them to contribute to our sales growth through proactive customer engagement. If you, like us, keep the customer at the heart of everything that you do then we have the perfect role for you!

Key Accountabilities:

Providing a high quality telephone customer service, answering all calls in a polite, positive and courteous manner.

Using sales skills to question, probe, prepare basic objectives, plan for objections and create solutions.

Processing daily sales activity on our internal systems, ensuring procedures used are in accordance with company administrative guidelines.

Taking ownership for quotes making proactive outbound calls ensuring we maintain and follow up all quotations, highlighting and recording successes and detailing reasons for failures.

Ensuring all customer / supplier queries are actioned and resolved within the specified time given.

We are looking to recruit someone who is enthusiastic, resilient and resourceful, with a sharp eye for identifying new sales opportunities and a passion for excellence. Being well-organised and planned goes without saying, as you will be responsible for meeting our valued customer expectations.

The successful candidate will ideally have:

Proven ability of working within a sales negotiator type role.

Great customer services skills

Good product knowledge within the building materials/merchant industry

Build strong relationships with multiple customer and internal stakeholders

Proven experience in identifying new sale opportunities and creating solutions for customers

What can we offer you?

Recognised as one of Britain’s Top Employers: offering you the opportunity to fulfil your potential in a forward thinking company that still believes in upholding family values - and putting our colleagues and customers at the heart of our growing business ensuring we are making decent returns. Despite our size, we’ve got the values of a family run business and the mindset and ambition.