Product Information Manager

The Product Information Manager is accountable for creating, maintaining, governing and reporting the data standards associated with the delivery of world class product data in digital and production channels. Leading a programme of activity to establish great data standards and working cross functionally to implement those standards across the digital and commercial teams for Wickes. 

Passionate about the role that great data plays in a great customer experience and the impact that great customer data can have on our commercial KPI’s , the Product Information Manager will build on a great platform to move Wickes forward in standardising and improving product data, product imagery and product copy across our channels.

Key Responsibilities

• Establish and maintain best practice for product data management and product imagery management including the creation of templates, reporting and training documentation to maintain agreed and established standards

• Create a programme of data improvements and work with the development team to prioritise and implement any data projects 

• Ensure that all product data is maintained to specified standards and ensure existing product data is updated and refreshed as necessary to reflect a data enrichment plan and product data improvement strategy

• Ensure product data templates are created, maintained and updated as necessary with digital best practice and agreed category structures

• Provide reports and templates to assist with ongoing data insight and management

• Act as the primary point of contact for product data for the Digital and Marketing teams and work closely with the Commercial Operations team

• Lead in defining and leading the progress of data-related KPIs and reporting mechanism - tracking data enrichment and improvements vs benchmarked KPIs - share outputs with leadership teams

• Provide support, training and education for all functional areas/stakeholders as needed on data standards and good data practice

• Supporting the onboarding of new products, suppliers and brands - working where necessary with Suppliers, Digital Teams and Commercial teams to ensure all onboarding is effective and consistent with agreed data standards

• Troubleshooting system issues and providing timely resolutions, work with IT to ensure the smooth transfer and loading of product data and imagery