Quality Control Coordinator

Wickes are a digitally led, service enabled organisation with a project in every home.

Role Purpose:

• To ensure all inspected installations comply with Wickes processes and procedures, manufacturer's instructions, British Standards, legal and health & safety requirements

• To support the delivery of standard operating procedures and processes across the Installation Department

• To support the quality control service to the Installation Department

• To help develop installation teams, add value and minimise business risk

Key Accountabilities:

• Manage installation standards via monitoring and the application of risk management methodology

• Ensure installation teams  are compliant with all appropriate Health and Safety, legislative and business requirements

• Implement a continuous improvement culture within existing installation service levels.

• Understand and match the needs of our customers, our business and our installers.

• Support the management of remedial cost control through remote site inspections.

• Provide support to the Store Network, Customer Services , our customers and installation teams

• Implement high levels of customer service that support our ICS action plan

• Support the maintenance of all compliance and industry specific regulations 

• Support the maintenance of departmental contracts, ways of working and documentation

• Maintain a technical library that aims to encourage and develop the team, ensuring a continuous improvement cycle

• Escalate as appropriate identified incidents / issues on site that impact product quality, integrity, housekeeping and safe working practices

• Track and monitor compliance in order to measure any impact to delivered sales; provide regular updates to the management team so identified issues can be addressed promptly

• Accompany Regional Installation Managers on installer assessments as and when required

• Collaborate with the Regional Installation Managers to discuss and agree resolution of identified installer issues

• Measuring installations methods and workmanship against Wickes ways of working guidelines and workmanship criteria.

• Ensuring measurements and material usage follow initial plans

What are we looking for?

• Worked within the Services Sector, specifically the Kitchen and Bathroom Market within the last 12 months or within a similar Quality role

• Working with digitised platforms, apps and other technology in a similar role

• Using own initiative, working at pace to tight deadlines

• Working within different teams and understanding a variety of roles and responsibilities

• Good numeracy skills and commercial awareness

• Effective communication including listening skills

• Ability to assess and mitigate risk for the business

• Problem solving and decision making

• Prioritise workload and determine appropriate course of action 

What can we offer you?

Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers. That’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.