Senior Internal Account Manager (6 month contract)

Senior Account Manager

£Competitive Salary + Excellent Benefits

Location: Lodge Farm, Northampton

Are you looking to work in a fast paced, dynamic, exciting, agency environment as a Senior Account Manager? If you live and breathe creativity and love being part of a dynamic workplace, then this would be the perfect opportunity for you.

We are looking for you to join us if you are keen to build incredible rapport, have strengths in laying the foundations for fantastic and take pride in building long standing relationships. If you are keen to work within an agency environment to provide a seamless service to a business with over 21 + brands, then we want to hear from you!

This position is working within Travis Perkins in house design agency DPD. As a Senior Account Manager, you will be leading a team of Account Managers who are the first point of contract for marketing teams at DPD,  managing multiple brands and stakeholder relationships. You will be responsible for the production and smooth delivery of a variety of marketing projects across creative, design, digital and print. Ensuring you and the team deliver the highest levels of customer service through clear consistent communication, compliance to budgets, briefs, SLAs, best practised process and regular feedback. You will have previous experience working within a creative agency environment.

Duties include:

• To manage, develop and motivate an account management team who are the first point of contact for the customer.

• Provide strong leadership and clear direction to the team in a positive and constructive manner. Ensure that team goals and objectives are understood, measured and delivered on time.

• Attend and complete customer briefs, ensuring they are received and interpreted accurately, advise on timescales, providing accurate quotes before projects commence. Communicate briefs to the DPD studio and production teams to maximise efficiencies and provide a cost effective solution to the customer.

• Build and maintain strong client relationships, deliver consistent high levels of customer service which is measured through customer feedback. Proactively use feedback to make future improvements. Spend 2-3 days per week on site at key client offices to maintain and develop the relationship.

• Proactively make recommendations to the customer with solutions to projects. Identify and pursue new business opportunities to organically grow client accounts. Display a clear understanding of the brands competitor markets.

• Manage creative, artwork, digital, print and mailing deadlines within the account team to deliver projects within agreed timescales.

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What we can offer you

If you can see the size of this role and the impact you can have within our creative environment, then we’d love to tell you more and share our story with you.

And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.

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