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  • Service Owner

  • Business: Travis Perkins PLC
  • Sector: IT & Digital
  • Location: Northampton, Northamptonshire
  • Salary: Competitive + Excellent benefits
  • Hours of work: 40
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 22-Oct-2018
  • Job reference: 18391

Job Description

To enable our IT Department to continue to provide an exceptional service across the business we are looking for a Service Owner to lead the end to end service team of a specific Service (made up of relevant and complementary core business services), focused on the design, build and run competencies of this function in order to drive customer and business outcomes.


You’ll be responsible for:


  • Accountable for the end to end design, build, run and decommission of the service features, leading the direction and team in meeting and exceeding the demands of the service. Accountable for and manages the performance of 3rd party services and providers, providing development and support to the service both internal and external. Acts as a product owner - receiving service / projects in - where delivery is provided by a 3rd party, accountable for the outcome but not responsible for the delivery.

  • Lead a team of managers and colleagues. Provide appropriate direction and leadership to ensure that the functional vision is being communicated and adhered too and ensure the available skills and resource in the team is always appropriate to maintain service levels through appropriate recruitment, reward, talent & succession management. Responsible for increasing and then maintaining high levels of local colleague engagement and supporting wider cultural and engagement activity across the function.

  • Owns and defines the roadmap for their function, working in collaboration with business stakeholders and Enterprise Architecture. Accountable the needs of the Business and IT Stakeholders and ensures that any programme or project IT development is planned, communicated and implemented in a way that minimises risk and provides a positive impact to the business.

  • Ensures the availability and performance of the service offering through optimisation (e.g. addition of new features to existing solutions), effective monitoring, self healing capabilities, implementing robust resolution and mitigation plans. Provides transparent reporting of the service against agreed SLAs and OLAs.

  • Aligning with the wider practice and standards community, helps to shape standards, methods and procedures that govern ways of working and assures consistency across services and application of agreed standards which are targeted towards continuous improvement and excellent customer service.


What do I need to have?


Significant management experience in developing and running systems and services - able to demonstrate a service centric mindset with the ability to engage and influence business leaders and peer groups. Experienced in managing effective strategic partnerships/suppliers with external providers that directly support key business processes and outcomes of the e2e service. Proven record of effective programme management delivering against tight deadlines and achieving operational targets


Why us?


We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.


Despite our size, we’ve got the values of a family run business. So there has never been a better time to join us.  And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business.

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