Jump to main content

Service Specialist

Excellent + benefits

Northampton, Northamptonshire

25721

This vacancy has now expired. Please see similar roles below...

Wickes is an exciting, fast paced, changing environment and we have a lot going on at the moment! We strongly believe our culture is one of the many reasons people join us as well as the opportunity to excel and get involved in different initiatives, we’re a great bunch!

What are we looking for?
This role will own, manage and resolve escalated complaints, within company SLA and service guidelines

What you’ll be doing;
  • Logging, acknowledging and resolving customer complaints from any channel (written, telephone, social media) within the agreed timescales to the right standard. 
  • Working and dealing with colleagues at all levels both internally and externally in a professional manner.
  • Prioritise workload and ensure individual and company targets are met.  
  • Accurately and comprehensively update customer management systems to record all relevant information.
  • Make decisions using experience and judgement and negotiate/agree resolutions.
  • Liaise with external regulatory bodies, such as The Furniture Ombudsman and Citizens Advice Consumer Service to ensure customer issues are resolved fairly and satisfactorily. 
  • Contribute to continuous service improvement by sharing feedback and learnings from route cause analysis through line
What we’re looking for…
  • At least 1 years relevant work experience in a contact centre environment
  • At least 6 months experience in Complaint Handling
  • A confident and effective communicator
  • Someone with excellent grammar and punctuation who is able to draft letters with ease
  • Someone who has an excellent telephone manner
  • Remains calm and objective under pressure
  • Motivated team member who supports team plans and priorities
  • Able to show genuine empathy, patience and resilience, providing high level of customer care
  • Able to work at pace, prioritising own workload
  • Consistently high levels of accuracy and quality
  • Takes ownership
What we can offer you?
Wickes is more than just the nation’s favourite DIY store. We’re part of the Travis Perkins Group, one of the UK’s top employers and that’s why the first thing you’ll notice at Wickes is the way everyone pulls together.  It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make.  Chances are you’ve never experienced anything quite like our culture.  All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be.  If that sounds like you, we’ll make you feel right at home

Our strong family values and 'cornerstones' lie at the heart of the success of our journey - from family business to forward thinking business. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.  And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in our business. 

#LI-DNI

Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email

List #1

Roles you may be interested in

HGV Driver Class 2

Salary

£Competitive + Benefits

Location

Leeds

Contract Type

Permanent - Full time

Location

Leeds, West Yorkshire

Business

BSS

Job Family

HGV Driver

Driver

Remote or Office based

Office based only

Description

Part of Travis Perkins plc, BSS is the UK’s leading distributor of heating, pipeline, process and mechanical services equipment to the building services and industrial sectors. As a recognised “top em

Reference

45958

Expiry Date

01/01/0001

Read more
Read more
Warehouse Assistant / Driver

Salary

£Competitive + Benefits

Location

Leeds

Contract Type

Permanent - Full time

Location

Leeds, West Yorkshire

Business

BSS

Job Family

Warehouse & Yard

Driver

Remote or Office based

Office based only

Description

Joining our friendly and hardworking team as a Warehouse Assistant/ Driver, you'll be on the front line dealing with orders, deliveries and stock coming in and out of the business. As part of the bran

Reference

45953

Expiry Date

01/01/0001

Read more
Read more
Branch Sales Assistant

Salary

£Competitive + Benefits

Location

Leeds

Contract Type

Permanent - Full time

Location

Leeds, West Yorkshire

Business

BSS

Job Family

Sales & Customer Service

Remote or Office based

Office based only

Description

Joining our friendly and hard working family as a Branch Sales Assistant, you'll be on the front line dealing with our customers that come into our shop.  As part of the branch team, you will play a v

Reference

45951

Expiry Date

01/01/0001

Read more
Read more
View all jobs

Our stories

lydiay
Empowering careers: Lydia's journey to Supply Chain Management

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

02/23/2024

Summary

Within the Travis Perkins Group, we have a culture of promoting continuous learning and development. We value our people, and we want them to have the best opportunities available to ensure they are f

Teaser

Read more
Megan in a branch - Management Apprenticeship
What The Fast Track Management Apprenticeship Means to Megan

Teaser

Apprenticeships

Content Type

Blogs

Publish date

02/23/2024

Summary

Embarking on a journey of professional growth and skill development, Megan shares her reflections on what the Fast Track Management Apprenticeship means to her.  As a participant in this tran

Teaser

Megan undertook a Fast-Track Management Apprenticeship at BSS Derby and has now been with the company for around 2 years.

Read more
image of Ian, Class 2 HGV Driver
How Ian improved his career as a Class 2 HGV driver within the Travis Perkins Group

Teaser

Drivers

Content Type

Blogs

Publish date

02/23/2024

Summary

The Travis Perkins Group has been certified as one of Britain’s Top Employers for twelve years. We pride ourselves in selecting the greatest candidates and creating both a fun and safe space to work

Teaser

Read more
Toolstation employee at branch desk with a computer and shelves in background
How Toolstation empowers retail colleagues’ development through Apprenticeships

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/31/2024

Summary

At Toolstation, we're not just about giving you top-notch tools and supplies. Our commitment extends to our colleagues and supporting them in growing and developing their careers.  We're excited

Teaser

Read more
women working as store assistant in toolstation branch
What is a Store Assistant?

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/31/2024

Summary

What is a Store Assistant job?  As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to mak

Teaser

Read more
Matt from Travis Perkins standing outside one of our branches
A day in the life of a branch manager at Travis Perkins: Matt’s colleague story

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/10/2024

Summary

At Travis Perkins, we take pride in spotlighting exceptional colleagues who embody dedication, talent, and our values.  Meet Matt Pepper, one of our amazing Branch Managers at the Stowmarket

Teaser

Read more
CV, curriculum vitae with computer keyboard on yellow background, top view
How to write an Apprenticeship CV

Teaser

Apprenticeships

Content Type

Blogs

Publish date

01/10/2024

Summary

Hands-on experience and practical skills are highly valued in the workplace today. This is one of the reasons why Apprenticeships are a great way to kickstart your career and build a strong found

Teaser

Read more
Gemma from Toolstation
From Part-Time to Regional Manager: Gemma Inspirational Toolstation Journey

Teaser

General

Content Type

Blogs

Publish date

01/10/2024

Summary

Meet Gemma  Toolstation Regional Manager, Gemma Tysoe, from Chester, joined Toolstation with a Saturday job in her local branch, and gradually worked her way up to Regional Manager for the North

Teaser

Read more
branch manager at travis perkins plc
What is the role of a branch manager: job description and responsibilities

Teaser

Branch, Store & Showrooms

Content Type

Blogs

Publish date

01/10/2024

Summary

What is a branch manager?  Branch Managers at Travis Perkins plc drive profitable business growth by cultivating strong relationships with customers and suppliers, overseeing branch operations, a

Teaser

Read more

Quick Links