ServiceNow Configuration Manager

fWe have an exciting opportunity for a Servicenow Configuration/Release Manager to sit within our Group Technology function at Ryehill House in Northampton.

You’ll be responsible for understanding business problems / opportunities, clarifying requirements across multiple stakeholders, and assuring technical solution design meets customer needs. This role drives objective decision making based on data analysis, leveraging Servicenow and organisational knowledge to support businesses in exploring their strategic & tactical options.

Main Responsibilities of the role

• Work with stakeholders to determine customer requirements, confirmation re specification, progress updates, explain functionality and provide instruction for ongoing use/support

• Manage the Servicenow Idea to Demand process; managing user expectations and issues arising out of exceptional circumstances or delays within the development plans whilst in turn promoting good working relationships and ensure all development is not detrimental to existing customers/colleagues

• Coordinates activities of multiple capabilities to ensure technical solution design satisfies business requirements, whilst complying with organisational governance process.

• Responsible for triaging Servicenow incidents and requests; resolve where able and assign appropriately to other team members

• Work with Business Analysts and Project Managers to elicit and understand the business requirements for customer-facing/operational change (considering both functional and nonfunctional aspects) and managing these requirements to support effective solution design.

• Responsible for the security of Servicenow to ensure that the correct/appropriate access is granted

• Build trusted relationships with key stakeholders that support collaborative ways of working, encourage positive interaction between all parties (IT, Business, 3rd Parties) and positively represent the Servicenow service and GTS

• Manages the change control process. Defines a clear plan to transition new developments into the run state. Adopts shared quality standards across the team; ensures that appropriate levels of test code coverage are applied to deliver good quality code into production.  Develop clear and concise technical/process documentation

• Prioritises in conjunction with the Service Lead, activities of the Servicenow service according to defined principles and practices. Serves as the primary escalation point for the Servicenow service, identifying and prioritising service enhancements based on issue resolution and service improvements

What can we offer you?

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications to support our company. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.