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  • Spares Advisor

  • Business: CPS
  • Sector: Customer Services
  • Location: Birmingham, West Midlands
  • Salary: £Competitive + Benefits
  • Hours of work: 44.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 12-Aug-2019
  • Job reference: 23127

Job Description

A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join City Plumbing as a Spares Advisor and share our success in a hard-working and friendly environment. 

The role we're recruiting for:
With sound knowledge of heating spares product and materials, we are looking for someone who is committed to delivering an outstanding level of service, is professional, driven and enthusiastic. You will have excellent customer service skills, be able to build up rapport and strong relationships with new and existing customers. You will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. 

You will be responsible for:
  • Supporting the Spares Manager with achieving and exceeding sales targets 
  • Supporting the Spares Manager with attracting and securing new customers and business
  • Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. 
  • Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers
  • Interpreting data and managing initiatives to drive efficiency and profit, including KRAs and KPI information
It would be great if you had:
Previous experience in the spares industry would be advantageous, but more importantly we are looking for people with the right attitude and enthusiasm who has the ambition to take ownership of their own success.

CPS is committed to best practices in recruitment and undertakes Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas.  This check will only be undertaken after the acceptance of an offer of employment and will be undertaken by CareerCheck Ltd.  We reserve the right to withdraw any offer of employment if the check is unsatisfactory. 

About us:
City Plumbing has built a reputation for selling quality plumbing and heating products to the trade and operates from more than 300 branches nationwide. For more than 25 years, the company has built on its reputation of selling quality products and providing expert service to the Plumbing and Heating trade.

The company deals with both trade and retail customers and operates the largest network of dedicated Bathroom Showrooms across the UK. The state of the art showrooms are designed to inspire our customers by showcasing our impressive range of bathroom products.

As part of Travis Perkins plc who are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across more than 20 leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.

What you’ll get:
You will be entitled to some great benefits including a competitive salary, eligible to an annual performance related bonus, 22 days annual holiday which increases with length of service, contributory pension, a wide range of other benefits (including flexible benefits through salary exchange, share incentive plan, colleague discount across Travis Perkins Group and discounts for more than 1000 retailers).

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