What you'll do
As a Trade Account Executive, you'll work to provide the best service we can to both our trade credit & business customers. Alongside the Contact Centre teams, you'll work with IT, Marketing, Digital and finance to create processes, best practice guides and FAQs and help train colleagues on how to handle customer issues regarding Trade Credit.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are. Taking a proactive approach to resolutions and corrective action where necessary whilst ensuring continued focus and achievement of our customer proposition and customer service standards.
Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customer requirements are understood and tailored for. Work with the wider team to investigate and resolve complex customer issues whilst maintaining an outstanding level of service
Developing processes. You’ll be working with the Customer Care Team Leader to analyse the root causes of customer issues whilst making suggestions for improvement. You’ll be responsible for maintaining accurate records of customer issues and solutions inline with company standards.
Multi-skilled. We're a Multi Channel contact centre, so part of your role may be to assist our consumers via email, social media and also webchat.
What you'll bring
Customer focused. You’ll be thorough in recognising and responding to customers needs and concerns.
Communication. You communicate openly and effectively, ensuring that messages are clear and concise. Adapts content and style to help others understand.
Teamwork & Collaboration. You'll understand how crucial it is to work as a team & you'll always be looking for ways to support members of the team, making sure that Toolstation is a great place to work
Detail Orientated. You'll maintain a high level of accuracy when you're working through a task and not be afraid to ask questions to gather understanding.
Teamwork. Building positive relationships with co-workers and consumers alike.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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