What you'll do
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow. Join us in this exciting new role and you could soon be the face of Toolstation for all of your store’s trade customers. You’ll save the day when they need an urgent part to finish a job. You’ll become their favourite sales person - someone who provides service with a smile and always goes the extra mile. And, through the use of Trade Account, key marketing deals and activities, you’ll help drive up their spend level while maintaining the highest levels of customer service.
You won't need any trade or retail experience either. You’ll just need to be keen to learn how our business works and a natural at building lucrative lasting relationships. In short, you can come from any background, as long as you bring your happy shiny personality and are able to be the best you can be - every day. We’ll do the rest by providing all the training you need to succeed.
Day-to-day
Supporting. Helping the Store Manager deliver the company's “Trade Strategy”, exceed trade targets and ensure that the store is successful and profitable.
Providing great service. Promoting the very best in customer service - making sure your store is a great place to buy and a great place to work.
Acting as the central point of contact. Whether it’s in-store for all “Trade Account” related queries and conversations or passing on new leads and contacts to the Regional Business Development Manager.
Building a great working environment. You’ll use your personality and energy to help create a great place to work where engagement is key - but fun is too.
Leading, coaching and developing others. Making sure we grow sales by ensuring appropriate team training takes place on a regular basis.
What you'll bring
Energy and enthusiasm. You’re someone who gets the job done - outgoing and ready to roll your sleeves up whenever required.
A flair for customer service. Customers warm to you because of your friendly, approachable nature and proven ability to work confidently and professionally when dealing with them.
Adaptability. You adapt your style of communication depending on the customer and always engage at the appropriate level.
Openness to change. You’re used to working in an ever-changing environment, possibly in a supervisory or team leader role, with experience in a trade environment useful, but not essential.
Reliability and responsibility. You’re trustworthy, committed to delivering the Toolstation service proposition and willing to accept additional responsibility to support the store’s operations.
What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
As part of Travis Perkins plc, we’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. So, the trade, home improvers and self-builders all trust us to deliver a lot more than tools. From our Head Office and Contact Centre in Bridgwater, and our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, to our network of over 530 UK branches, we all work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.
To apply
#TS
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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