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What is a Store Assistant?

What is a Store Assistant job? 

As a Store Assistant, you'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. 

This isn’t your average retail role. 

Learn about what a Store Assistant does and the skills needed to succeed in this role. 

Store Assistant job description 

Get ready to engage in meaningful conversations with our customers, asking the necessary questions to ensure they walk away with everything they need for their projects. 

As the face of Toolstation, your role goes beyond customer interactions. 

You'll be actively involved in the day-to-day operations, from checking and unpacking deliveries to stocking shelves, putting orders together, and maintaining the cleanliness and tidiness of your branch. 

It's not just about selling tools; it's about being a hands-on and integral part of our team.

Store Assistant responsibilities

Here is what you can expect to be doing as a Store Assistant day-to-day: 

  • Mucking in - this means checking and unpacking deliveries, stocking shelves, cleaning the branch, and putting orders together
  • Delivering great service - providing an exceptional customer experience with a smile, no matter how busy it gets
  • Asking questions and building relationships - this looks like ensuring customers leave with all they need for their project and fostering strong customer relationships
  • Building a fun working environment - maintaining high product availability and store standards and creating a branch atmosphere that everyone loves working in

Store Assistant skills 

  • Hard work and passion:
    • No prior retail experience needed. Just concentrate on delivering exceptional service, and we'll teach you the rest. We’re on a mission to create a learning culture that grows our business through our people being at their best. So this means you’ll have access to the training and resources you need to succeed. 
  • Teamwork:
    • Embrace the spirit of collaboration, be ready to muck in, and get your hands dirty as a valued team member. One of our values is ‘we’re better together’ so we work together to share our knowledge, learn and grow. 
  • A positive attitude:
    • Ensure our customers always have a fantastic experience while they're in our branch.
  • Reliability:
    • Be consistently available when we need you, showcase flexibility, and add a fun dynamic to the team. 
  • Being yourself:
    • Bring your complete self to work, letting your genuine personality shine through in all you do. We want everyone to be at their best and it’s our ambition that everyone within our Group feels confident to be their authentic selves and that they belong. You be you, it makes us, us. 

Land a Store Assistant job with Toolstation

We’re not looking for retail experience. It’s more about taking real pride in what you do. 

Being a reliable member of a team and making your store a great place to work. And, most of all, just being yourself. 


If you are looking to take your retail career to new heights, work with some great people, and make a difference, apply to our Store Assistant jobs today.

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