Account Manager (Social Housing)
This role is remote with travel to customer and branches around the South East
Responsible for the ongoing strategic management of assigned Managed Services accounts, ensuring consistent and proactive engagement to foster long-term partnerships. This includes cultivating strong, trust-based relationships with key stakeholders at all levels within the customer organization, with the goal of becoming a trusted advisor and strategic partner.
Accountable for delivering profitable growth by identifying opportunities to demonstrate the value and efficiency of services offered, aligning solutions with customer needs and business objectives. Drive retention of existing clients through excellence in service delivery and relationship management, while also identifying and capitalizing on new business opportunities within current accounts and adjacent markets.
Work collaboratively across internal teams, including sales, delivery, and product management, to ensure client expectations are met or exceeded, and that services continually evolve to meet changing business needs. Consistently monitor account health, customer satisfaction, and performance metrics to ensure customer success and sustained revenue growth.
Key Responsibilities:
Develop key internal and customer relationships, at a strategic/decision making level, such as CEO/ MD, in order to influence ongoing development and retention of the contract through delivery of an annual strategic plan.
Identify sales opportunities across the TP Group and Managed Services sectors with the customer, in particular sub contractor, planned, void, new build works, and engage with internal stakeholders to realise these opportunities, such as Industry Initiatives like Social Housing Decarbonisation Fund (SHDF) and Awaab’s Law (Prevention of damp and mould and health critical repairs).
Propose and manage the execution of margin-enhancing opportunities such as effective price and product reviews and keep records of all proposals offered to customers, whether accepted or not.
Act as the key contact for the customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise with the support of the BDE, central functions and operational teams.
Ensure that Travis Perkins meets all of its contractual obligations during the lifetime of the contract. Undertake annual reviews with the customer reinforcing the added value and benefits of partnering with TPMS, in order to increase the likelihood of contract extension/retention at the point of re-tender.
Lead the re-tender process working with key external and internal stakeholders to ensure retention of all contracts being managed, with support of the Central Team, BDE’s and Operational teams. Own accountability for all Permission To Proceed tenders and direct awards, and be confident to articulate the Contract Workbook contents to TPMS MD for final sign off.
Lead Quarterly Strategic meetings with the customer, reviewing the contract performance and ‘high level’ initiatives (barriers to entry for competitors) such as IT integration, TPGO Suite, van stock management, community investment (social value), promoting continuous improvement and recording all actions and resolutions.
Promote and Support CSR initiatives and Social Value projects in partnership with customers.
Ensure all customer information is kept up to date on our CRM system.
What’s in it for you?
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
