Regional Sales Account Manager
A busy and fast-paced business with great benefits, and plenty of opportunities for
career progression, join Keyline as a Key Account Manager and play a pivotal
role in managing and developing strategic customer relationships across Scotland
south region.
What's in it for you?
- Competitive salary with car allowance
- 22 days holiday plus bank holidays
- Our Monday - Friday working hours offer a great work life balance
- Contributory pension, private healthcare, life assurance, sharesave scheme
- Group wide colleague discounts across the Travis Perkins Group
- Training and development of our industry and products through the induction process
and the opportunity to gain sales qualifications whilst you work.
The role:
As a Key Account Manager (KAM), you will be the primary point of contact for a ledger of
customers. You will build, maintain, and grow your ledger of customers while identifying
opportunities for new business and accounts. A live project pipeline will be managed,
maintaining visibility of opportunities from early engagement through to delivery. Regular
face to face meetings will be a core part of your role, enabling you to review project
pipelines, understand customer requirements, and identify opportunities.
Working closely with Keyline Glasgow, Edinburgh and Dundee branches you will ensure
that customer enquiries, pricing and invoice queries are proactively managed, offering a
great customer experience. While day to day transactional enquiries are handled
internally you will retain overall accountability for customer satisfaction and commercial
outcomes.
What we are looking for:
● A passion for sales and customer relationship building.
● A successful track record in generating sales opportunities and delivering
exceptional service.
● Excellent relationship-building skills with customers, suppliers, and internal
stakeholders.
● Outstanding communication and organisational skills to optimise sales
opportunities and enhance team performance.
● A track record of driving business performance and sales growth.
● Strong commercial awareness with the ability to interpret market trends and data
effectively.
Main Duties and Responsibilities
● Assigned customer accounts to own and develop the relationship at both operational
and decision-maker level.
● Identify opportunities with new customer and product ranges.
● To build and maintain strong, direct customer relationships, regularly visiting
customer offices and sites.
● To manage and maintain a structured pipeline of projects, ensuring opportunities are
accurately recorded, progressed, and reviewed with our customers.
● To ensure all customer queries are managed and resolved efficiently, including
pricing discrepancies, Proof of Deliveries (PODs), and invoice-related issues.
● Manage our internal CRM system (Sales Hub), ensuring follow-up dates are current,
next actions are clearly defined and information is accurately maintained.
● Working closely with the internal Keyline team, setting up processes to support our
customers to increase account performance and customer satisfaction.
● To maintain up-to-date knowledge of products, market conditions and pricing
movements to support informed commercial discussions.
● To actively participate in training, coaching, and development activities to
continuously improve sales capability and performance.
Knowledge/Skills
● Excellent communication skills, both written and verbal, with the ability to build trust and
credibility across multiple customer stakeholders.
● Strong relationship management skills, with the ability to balance customer
requirements alongside internal processes and workload.
● Proven ability to manage a structured project pipeline and maintain sales discipline
through CRM systems.
● High level of organisation and attention to detail.
● Commercial awareness with confidence in discussing pricing, margins, and value-
based solutions.
● Ability to work independently across a defined area while collaborating effectively with
Keyline branch colleagues.
● Strong IT capabilities.
● Good numerical skills with the ability to interpret sales data and commercial
information.
About us:
Keyline Civils Specialists are the UK's leading Civils Partner in the construction industry.
You will be joining an award winning business where you will find a strong team ethos,
an obsession on providing great customer service along with a strong focus on continual
learning and development. A truly diverse and inclusive business that welcomes different
ideas, perspectives and experiences. You will be listened to and encouraged by people
at all levels.
We are a company who cares about your physical and mental wellbeing, with support
programmes that focus on individual needs. Most of all, you’ll find a place where you can
develop and grow your career, not just in Keyline but the wider Travis Perkins
Group…you will discover your true potential and have a genuine say in our future.
#TP/RS/3
