Are you a hard working individual that always puts customers first?
Do you have the desire and passion to think quickly on your feet to solve any customer query?
Travis Perkins are currently seeking a Customer Relations Advisor to join the Customer Relations team.
Salary - £27,000 per annum
Full Time Contract - 42.5 hours a week (Monday - Friday)
Flexible Working available - please talk to us!
Hybrid working will be granted once training is complete.
NOTE: You must be located within a reasonable distance to our Head Office based in Duston Northampton.
What you’ll do:
You will be liaising with customers and branches answering telephone calls, email queries and providing an outstanding level of service. As the Customer Relations Advisor you will make sure comments are responded to on our social media sites and you may even be needed to support customers with the online orders. It is important that you can look into queries and complaints in a timely manner and if you are unsure of the response you will have a very supportive Customer Relations Team leader that will guide you.
Is this you?
Customer Service Experience: Proven background in delivering exceptional customer service.
Strong Telephone Manner: Clear and confident communication skills over the phone.
Quick Thinking & Adaptability: Ability to think on your feet and adapt to various situations.
Conversational Skills: Engaging and effective in verbal communication.
Resilience Under Pressure: Maintain composure and effectiveness under tight deadlines and challenging situations.
Excellent Communication Skills: Both verbal and written communication proficiency.
Complaint Handling: Experience in managing and resolving customer complaints professionally.
Strong-Willed & Assertive: Confidence to handle difficult calls and situations assertively.
What’s in it for you?
This role also offers an excellent opportunity for development, providing a sturdy support package and the backing of a team that works cooperatively and values its members.
We’ll also equip you with a benefits package that grows as you grow with the company:
- Performance related bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discounts across a variety of Group businesses including; 20% off at Toolstation plus special discounts across our Trade Merchanting businesses.
Interview Process:
Shortlisted candidates will be invited to a group interview at our Head Office in Duston. This interactive session is designed to assess your communication skills, adaptability, and ability to work collaboratively. It's an opportunity for you to showcase your personality and demonstrate how you can contribute to our team.
A bit about us:
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years. With over 5 businesses, 20,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
You be you, it makes us, us!
