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  • Customer Service Apprenticeship

  • Business: P&H Division
  • Sector: Apprenticeships
  • Location: Tranent, East Lothian
  • Salary: £ Competitive + Benefits
  • Hours of work: Monday - Friday 7:30am - 5pm & Alternate Saturdays 8am - 12pm
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 04-Nov-2020
  • Job reference: 29027

Job Description

We are looking for talented and enthusiastic people to join us on our Specialist to the Trade Certificate, a 12 month apprenticeship programme that will provide you with the tools and knowledge to build a successful career with our business. By the end of the programme you will have the confidence to say to our customers “ I know what you are talking about, I know what you are after. I can do that”

Our business
We are plumbing and heating merchants who through strong customer relationships and outstanding service ensure we meet our customer needs and get the right product to them, when they need it, first time. We deal with both trade and retail customers and operate the largest network of dedicated bathroom showrooms across the UK.  

So what makes a great colleague within our business?  Let's look first at our team. A hard working, proud and successful team who deliver a service that keeps customers coming back.

You can expect to get involved in everything from building strong relationships with your customers, resolving queries, managing stock and helping out in the branch, building knowledge of our diverse product range.

What are we looking for?  
We are looking for our experts for tomorrow and our leaders of the future. We hope you can say ‘Yes’ to all of the characteristics below

Do you enjoy meeting people and building relationships?
Do you get a real buzz from meeting Customers expectations and delighting them?
Are you a good problem solver and good at earning people’s trust?
Do you enjoy always learning something new and feel proud to be good at what you do?
Are you prepared to put in 110% into an apprenticeship programme to build your knowledge & skills?

This role will require you to take on some driving responsibilities as and when required within the Branch. This will require all applicants to be aged 18 or over and hold a full, clean UK driving license.

What we have to offer you
Our apprenticeship programme is an 12 month programme that exposes you to all aspects of the business including our domestic, commercial and industrial customers. You would also gain knowledge of the industry, products and our suppliers. 

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. 

What you’ll get:
You will be entitled to some great benefits including a competitive salary, an annual performance related bonus and 22 days annual holiday which increases with length of service. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

If you’re keen to build a career in a growing business, whilst gaining a nationally recognised Level 2 Apprenticeship apply now.
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