What you'll do
Location: North, Scotland & Midlands with regular travel nationwide
Toolstation is one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. Backed by Travis Perkins plc, we maintain an entrepreneurial spirit, driving rapid growth towards becoming a £billion business. We are a customer-first retailer, transforming our business and culture to deliver a convenient and compelling proposition to both trade and DIY customers across our 590 branches, with continued ambitious expansion plans.
The Opportunity:
This is a highly influential, high-visibility leadership opportunity and a key member of our Executive Leadership Team. You will be instrumental in transforming our business and culture, overseeing c300 stores and a number of Regional Managers across the Division.
We're looking for an exceptional retail leader and a proven people mentor, someone who can empower and support their team to achieve outstanding results. You will pioneer a customer and colleague-first sales culture, elevating our teams into high-performing sales professionals who deliver exceptional service. This role also plays a pivotal part in our operational transformation, shaping the future of our store estate and format – requiring robust project management skills and the ability to lead significant change initiatives. This is a unique chance to lead sales in high-turnover stores, boost income through continuous innovation, and influence our strategic direction.
Day to Day:
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Lead from the front: Inspire and embody our core values (We Care, Better Together, We give our Best to be the Best), fostering a culture of excellence and accountability.
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Champion safety: Uphold our industry-leading health and safety standards, ensuring every colleague returns home safe and well at the end of their shift, and driving our HSE goals.
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Drive continuous performance improvement: Empower stores to cultivate customer relationships, innovate propositions, and optimise processes for enhanced profitability and minimised costs.
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Inspire customer-centricity: Ensure every decision prioritises the customer, motivating store teams to listen to needs, understand local markets, support communities, and deliver an exceptional Toolstation experience.
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Achieve operational excellence: Encourage clear reporting, collaborate seamlessly with store, regional, head office, and field teams, and stay updated on innovations to inspire stores to exceed sales targets.
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Demonstrate commercial acumen: Continuously build knowledge of market trends, monitor competitors, and rigorously track store performance to drive continuous improvement and address issues swiftly.
What you'll bring
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Proven commercial leadership: A strong track record of improving performance and driving profit in a target-driven, multi-site operational role (minimum 5 years), using commercial acumen to benefit customers and effectively influence remote teams. Demonstrated success in exceeding sales targets, optimising P&L, or scaling multi-site operations.
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Brilliant communication: A motivational communicator and attentive listener, who inspires customers, stakeholders, and store teams to share your vision and achieve priorities, building lasting relationships.
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Strategic thinking: A visionary capable of identifying and driving strategic change, using an analytical approach to develop plans that deliver competitive advantage. Experience in market analysis, business model innovation, or leading strategic projects.
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Customer champion: Act as the customer's advocate, gaining their trust, deeply understanding their needs, and effectively using their feedback to shape winning strategies.
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Exceptional relationship building: Understand the importance of building strategic relationships internally and externally to influence change, leverage business opportunities, and meet team and customer needs.
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Resilient leadership: Stay positive under pressure, adapting effectively to changing priorities. As a coach and mentor, inspire trust and confidently guide teams through challenges.
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Effective action: Be an active decision-maker, translating complex strategies into meaningful, commercially smart plans to maximise opportunities.
What you'll get
Why Join Toolstation?
Joining Toolstation means becoming part of a business built around people. You'll find opportunities to be yourself, bring your personality and potential to work, and enjoy secure retail opportunities with clear career progression. As a key role within our Executive Leadership Team, this position offers the opportunity to be a change-maker, significantly influence a rapidly growing business, and develop your potential as part of the wider Travis Perkins plc, employing over 20,000 people. We foster an inclusive team ethic, valuing diverse ideas and perspectives for the best solutions.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
