My People Services Team Manager

You will support and develop the dedicated My People Services team and HR Toolstation Admin Team who receive a high volume of queries through phone, portal and email. You will also promote a culture of high client service across all team members and actively encourage ideas and suggestions for continuous service improvement

This role is hybrid working, however during training you will be expected to be present in the office daily in Duston, Northampton.

As a Manager you will 

• Develop, lead and motivate the team 

• Encourage positive action and accountability for the team’s work

• Facilitate the day-to-day success of the service delivery; point of escalation for issue management

• Provide constructive feedback, coaching and development through monthly 121’s

• Plan, monitor and evaluate individual performances to encourage productive and meaningful performance appraisals

• Develop and implement HR strategies and initiatives aligned with the overall business strategy

• Work with the HR Management team to ensure local requirements are met and the team is shaped as required to meet the business need

• Ensure the service provided to managers and employees is of high quality, consistent and delivered in a customer focused way, managing team performance against KPIs

• Ensure all team members apply processes and procedures in a consistent manner

• Work with the HR Management team and stakeholders to identify areas for service improvement, establish process improvement plans

Required Knowledge, Skills and Abilities

• Solid understanding of HR Service Centre/Contact Centre operations (SLA’s/operational reports, phone systems, CRM systems).

• High level of proficiency with case management CRM and telephone systems and usual office packages including MS and Google options

• Excellent verbal/written communication skills

• Able to maintain a high degree of confidentiality

Required Experience and Education

• Experience in HR Service Centre/Contact Centre with First Line / Tier 1 exposure

• Team Leader experience

Preferable

• Background in a HR environment

What can we offer you?

You’ll be supported by some of the best training & development in the industry. Our impressive internal succession programme means, whatever it is you do with us, it will be easy for you to learn, grow and develop across the Travis Perkins Group. We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive annual salary

• Business performance related bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Colleague discounts across a variety of Group businesses including with special discounts across our Trade Merchanting businesses, 20% off at Toolstation.

• Support on various areas such as health and wellbeing

• MyPerks discounts across shop retailers and restaurants

You be you, it makes us, us!