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  • Security Phone Operator (Night Shift: 11:00 p.m. -07:00 a.m., 4 on and 4 off)

  • Business: Travis Perkins PLC
  • Sector: Customer Services
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive + Excellent Benefits
  • Hours of work: 29 hrs p/w (Night Shift: 23:00-07:00, 4 on and 4 off)
  • Position type: Permanent
  • Job type: Part Time
  • Date posted: 11-Dec-2018
  • Job reference: 19041

Job Description

CMS Operator - Reactive Monitoring (Night Shift)

Competitive Salary

Excellent Benefits

Location: Northampton

29 Hours P/W (4 on and 4 off, 11:00 p.m. -07:00 a.m.)


Ever wondered how Travis Perkins manage over 2000 locations nationwide for security and alarm queries? That's where you come in, as a Reactive Operator in our Central Monitoring Station team based in Northampton. You’ll provide excellent customer service and front line support to branch managers and third parties by remotely monitoring CCTV & Intruder alarms, ensuring incidents are managed/reported in a timely manner.


Joining a dedicated team of 33, you’ll act as the primary point of contact for our sites, providing exceptional customer service with regards to enquiries, data requests and scheduled security tasks. You’ll then work with our branches to ensure all alarm activations are handled in line with process, liaise with third parties including installation engineers, regional security advisors and Police in order to ensure a smooth delivery of service from the Monitoring Station. Along with this, you will utilise your excellent time management and organisational skills on a daily basis, as you will record all alarm and CCTV investigations by completing our internal documentation and ensuring we maintain accurate records.


Were not asking for you to have worked within a similar role previously but you’ll need to bring your excellent customer service skills and a background of using purpose built software packages as well as MS Word/Excel. Your ability to react quickly and ability to take ownership of queries, will be key to ensure we provide a successful service to both our colleagues/branches and our own business strategy.


Along With The Above, You’ll Also Have

  • The ability to work in a fast paced environment

  • You will be numerate and literate, have excellent attention to detail, with the ability to demonstrate concentration for long periods and have good eyesight (aided or unaided).

  • Flexibility on travel, as your shifts will fall on nights, weekends and evenings.

What we can offer you?


With your drive to succeed there will be opportunities for training, development and potential promotion within this growing team.


Travis Perkins is the most dynamic force in the building supplies industry and we pride ourselves on being a very special company and were voted Builders Merchant of the year for four years in succession. Operating over 20 businesses from more than 2,000 sites nationwide (and Ireland) employing over 28,000 people. we are constantly on the move expanding our network and improving our services to customers.


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