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  • Supply Chain Service Lead

  • Business: Travis Perkins PLC
  • Sector: IT & Digital
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive Inc Car and Annual Bonus
  • Hours of work: 40
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 02-Aug-2019
  • Job reference: 20730

Job Description

We have an exciting opportunity for an IT Service Manager within our Supply Chain function at Ryehill House Northampton. 

Responsible for managing the overall support, development, implementation and optimisation of services, in accordance with IT project plans, standards and methodology to support our strategy, business goals and opportunities. The successful applicant will be responsible for leading a Development/Operations team and be accountable for Stakeholder relationships into the business, ensuring that SLA's are met and results are delivered.


Main responsibilities of the role: 

  • Oversee 24/7 operational support and assurance of the service(s) across DevOps team, defining and achieving the agreed SLAs and OLAs.
  • Providing leadership to a DevOps team, engendering an environment where talent is encouraged and developed. Line Management including setting and maintaining objectives, development plans, managing performance and identify training needs.
  • Accountable for managing the end to end development process from definition of the ‘Statement of Work’ (SOW), detailed business analysis through impact assessment, requirement definition, development, implementation and post-implementation reviews. Delivery to the estimated time and costs will be the key measures.
  • Support the Service platform road map, in line with business and customer needs, development requirements and the target architecture and principles. Capture and develop road map recommendations from user feedback and for the optimisation of the services.
  • Define, track and report service costs and critical success factors. Communicate service performance to stakeholders. Acting as a key interface to business stakeholders and other service teams.
  • Be the prime platform vendor for any technical relationships, provide market insight and promote adoption of future platform features. Assist with vendor selections. Ensure the platform stays in support and ensure upgrades are planned and fully tested. Liaise with other platform teams to coordinate configurations and deployments as part of larger solution development activities
  • Determine the approach for the project or programme. Outline the deliverable s, timelines, budget and maintenance of any documentation produced
  • Monitor and effectively manage the performance of 3rd party suppliers
It would be great if you had…
  • Prince 2 accreditation
  • Previous experience within or an understanding of Supply Chain. 
  • Risk Management and Conflict resolution experience
  • Confident Stakeholder Management skills 
  • Team Leadership Skills 
What can we offer you?

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications to support our company. We have grand plans to increase the size of our business further and are forward-thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award-winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
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