Exciting opportunity within the newly established Central Hire Sales Team based in the North West! We are seeking a dynamic individual to take on the pivotal role of overseeing and leading daily operations, driving profitable sales, and ensuring the team meets key performance indicators.
Key Responsibilities:
- Directly manage a team of 8 colleagues, fostering a customer-focused culture and driving internal sales.
- Monitor call metrics, service level agreements, and key performance indicators for continuous improvement.
- Achieve revenue and margin targets through strategic planning and execution.
- Provide exceptional customer service to both internal and external customers.
- Resolve escalated customer issues promptly and efficiently.
- Ensure compliance with all relevant policies, procedures, and quality standards.
- Develop the team through leadership, innovation, and colleague development.
- Manage all aspects of team recruitment, training, performance reviews, and workforce planning.
- Lead process improvement initiatives to enhance the customer experience.
- Prepare and present performance reports to senior leadership.
Requirements:
- 3–5 years of call center experience with at least 2 years in a managerial role.
- Proficiency in both inbound and outbound call environments.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with call center software and performance metrics.
- Ability to thrive under pressure, meet deadlines, and maintain a customer-focused mindset.
- Adaptable, resilient, and decisive.
If you are a driven professional with a passion for sales and customer service, we invite you to join our team and make a significant impact in the Central Hire Sales Team!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Closing Date : 28th May
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