Credit Administrator - Sales Ledger

Credit Administrator - Sales Ledger

Contract - Full Time

Location - Keyline, Glasgow G5 8HQ 

This role is onsite working

Role Purpose:

Credit Administrators are responsible for supporting the credit services team by managing a range of credit-related administrative tasks, with a primary focus on the accurate and timely processing of customer receipts, including BACS, cheque, and card payments. This involves verifying remittances, ensuring correct allocation of payments to customer accounts, and addressing any discrepancies or missing information. The role also includes providing general administrative support, maintaining accurate records, preparing reports, and handling internal and external queries. Credit Administrators liaise with customers and other departments to resolve payment issues and contribute to efficient cash allocation and credit control processes. Strong attention to detail, organizational skills, and the ability to work effectively in a fast-paced finance environment are essential, and prior experience in a credit or finance support role is highly beneficial.

Key Responsibilities:

• Ensure that all customer payment receipts by Bacs & Cheque & Card  are processed, posted and allocated in accordance with company SLA agreements and KPI’s.

• Follow up with customers for remittances in order to ensure minimum unallocated cash is on the ledger.

• Manage remittances through systems to promote auto allocation

• Ensure  inbound email boxes are cleared daily  to ensure remits are processed in a timely manner.

• Investigate and resolve cash allocation issues 

• Assist with the reconciliation of the cash book / sales ledger statements

• Assist with customer inbound calls making payments

• Undertake additional duties as allocated by the Manager.

To ensure success in the role you would possess the following:

• Previous experience in a cash allocation role 

• Ability to establish and maintain good customer relationships, both internally and externally and at all levels.

• Excellent Time Management & Customer Service skills

• Analytical mind & attention to detail

• Innovative, seeks new ways of doing things

• Process driven

• Ability to work proactively

• Must be motivated to succeed

• Work well under pressure and to tight deadlines

• Communicate in a simple and effective language to achieve objectives.

• Drive for continuous improvements in all aspects of job role

What’s in it for you?

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Life assurance

• Colleague discount across a variety of Group businesses

A bit about us

Keyline helps customers build, protect and maintain the vital infrastructure we all depend on to live our lives. Underfoot and underground, our products are everywhere, in everything built around us. From mini-roundabouts and megastructures, housing estates and football stadiums, road construction and flood defence, energy, water and data supply. 

Building trusted relationships with our customers and ensuring that we are easy to do business with - for colleagues, customers and suppliers is what makes Keyline stand out from the crowd. We know customers have a choice about who they work with and we want to be the civils experts they trust and turn to every time. 

While we’re not a business that the public would instantly recognise, that’s ok. We’re happy working to support our customers, so they can solve important problems like climate change and population growth, while making the everyday happen.