Credit Management Coordinator

Credit Management Coordinator

What You'll Do

As a Credit Management Coordinator, you'll work to provide the best service we can to both our trade credit & business customers. Alongside the Contact Centre teams, you'll work with Retail, IT, Marketing, Digital and finance. You will be working across all Trade Account areas including New Accounts, Collections and Cash Allocation. This is a varied role, where the role holder would have to be flexible and prioritise the role which is needed the most to meet business SLA’s.  

From credit checking individuals/companies to ascertain credit worthiness, to following up on Trade Account customers that have invoices fallen overdue, the role holder must have a high degree of confidence in decision making, great communication both written and orally and a high level of attention to details.

Day-to-day

Delivering great service. Corresponding with customers via email or phone to ask for further information in a timely and professional manner. Running a number of confidential searches on individuals/companies and using our

company criteria to make a decision as to whether we can offer them credit

Asking questions and building relationships. Work alongside the Contact Centre, Retail and Finance teams to help handle any customer queries whether be credit application update or to set up a payment plan. Responding to customers directly regarding any queries with confidence and accuracy.

Developing processes. Work to minimise our debt exposure by following up on overdue invoices and customers that have promised to make payment. Calling customers that have invoices fallen due to arrange payment or to set up payment plans to ensure debt is recovered

What You'll Bring

Customer focused. You’ll be thorough in recognising and responding to customers needs and concerns. 

Communication. You communicate openly and effectively, ensuring that messages are clear and concise. Adapts content and style to help others understand.

Teamwork & Collaboration. You'll understand how crucial it is to work as a team & you'll always be looking for ways to support members of the team, making sure that Toolstation is a great place to work

Detail Orientated. You'll maintain a high level of accuracy when you're working through a task and not be afraid to ask questions to gather understanding.

Teamwork. Building positive relationships with co-workers and consumers alike.

Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.

Yourself. Bring your whole self to work and let your true personality shine through.

What You'll Get

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.

What’s in it for you?

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Colleague discounts across a variety of Group businesses including; discounts across our Trade Merchanting businesses.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 

You be you, it makes us, us. Come and Grow with us

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.