Customer Insight Analyst
- Fixed Term - Full time
- Toolstation
- Hybrid
hrs/pw
40
Hybrid
This vacancy has now expired. Please see similar roles below...
What you'll do
Hybrid - Fixed Term Contract (6 months)
South West or Midlands location preferredToolstation, a Travis Perkins Group company, is one of the UK's fastest-growing retailers, with a strong track record of impressive sales. However, we're not content to rest on our success. As our Trade and DIY customers become more innovative, we need to be equally agile, scaling rapidly and leading the transformation into a true omnichannel retailer. Our goal is to continue challenging and disrupting the market. Our talented Customer Data and Insights team plays a crucial role in shaping our customer-centric strategy through in-depth data analysis that drives actionable insights and business growth.
Day-to-day
Analysing: You will work with large datasets, analysing diverse information from multiple sources. By applying various analytical skills and approaches, you'll drive customer-focused decision-making and contribute to the business's growth. You’ll develop advanced analytics to predict customer behaviour, segment audiences, and optimise marketing strategies.
Collaborating: You'll collaborate with business stakeholders to define KPIs and metrics that measure customer engagement and satisfaction.
Evaluating: Designing and executing A/B testing experiments, you'll assess effectiveness using statistical techniques and machine learning. Your work will ensure data governance provides a single source of truth, allowing us to deliver compelling and convenient solutions for our customers.What you'll bring
Analytical and Data-Driven Mindset: You have proven experience in customer data analytics within the retail industry and ideally hold a degree in Data Science or a related field. You're a natural problem solver, proactively identifying issues and developing solutions through your analytical expertise.
Technical Expertise: You are proficient in data analytics tools (SQL, Python, R) and experienced with visualisation platforms (Tableau, Power BI).
Commercial Acumen: You have a strong understanding of customer segmentation, lifetime value analysis, and retention strategies.
Teamwork: You recognize the importance of cross-functional collaboration to align everyone and achieve our common goals, contributing significantly to our customers' satisfaction.
Yourself: Bring your best self to work each day and become part of our collaborative team, where you'll have a direct impact on our transformation.What you'll get
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Middleton and Redditch, and in our network of over 570 branches throughout the UK, work together to get the job done. And with plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply!
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
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