Jump to main content

IT Support Analyst

  1. Permanent - Full time
£Competitive basic salary
  1. Travis Perkins plc
  2. Northampton, Northamptonshire

hrs/pw

Full Time

Northampton

43641

This vacancy has now expired. Please see similar roles below...

We're currently recruiting for a IT Support Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services.

This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 3 weeks working from our HUB head office on a rota basis.

What you'll do…

As a Travis Perkins IT Support Analyst, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team.  You will be getting involved with:

- Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements
- Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported
- When appropriate, attempt to resolve issues whilst the user remains on the telephone
- If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue
- Accurately record all fault information onto the Help Desk call logging system
- Update users on the progress of faults, including advice on how best to proceed where appropriate

Is this you?

- Experience in a previous customer service or support role, preferably telephone based
- Good telephone and PC skills, using a variety of office software packages
- Good analytical skills and methodical approach to problem solving role or recent academic studies
- Excellent attention to detail
- Great listening skills and be able to multi-task

Please note this position involves shift working including evenings and weekends, working on a rota basis.Therefore you will need to be able to accommodate these hours.

What’s in it for you?

Joining Travis Perkins as a  IT Support Advisor means joining a reputable and expanding business offering great company benefits such as discounts across our businesses and the support of an employer who values your development as much as you do.  

This role also offers an excellent opportunity for development, providing a study support package and the backing of a team that works cooperatively and values its members

We’ll also equip you with a benefits package that grows as you grow with the company:
- Competitive performance related bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses

A bit about us

We are one of the largest employers of IT professionals in the area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,700 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. 

You be you, it makes us, us.

Click to apply, if you're ready for your next exciting challenge! 


Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.


Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email

List #1

Roles you may be interested in

Lead Engineering Manager

Salary

£Competitive + Benefits

Location

Northampton

Contract Type

Permanent - Full time

Location

Northampton, Northamptonshire

Business

Travis Perkins plc

Job Family

Technology

Remote or Office based

Office based only

Description

Lead Engineering Manager As a key member of the broader Software Delivery function, this role is responsible for leading, coordinating, and overseeing the successful planning and execution of software

Reference

49492

Expiry Date

01/01/0001

Read more
Read more
Google Workspace Product Owner

Salary

£Competitive + Benefits

Location

Northampton

Contract Type

Permanent - Full time

Location

Northampton, Northamptonshire

Business

Travis Perkins plc

Job Family

Technology

Remote or Office based

Office based only

Description

Google Workspace Product Owner Lead all Google-related initiatives within the organization by positioning Google products as the preferred choice for business solutions. Develop and nurture strong rel

Reference

49452

Expiry Date

01/01/0001

Read more
Read more
GRC Manager

Salary

£Competitive + Benefits

Location

Northampton

Contract Type

Permanent - Full time

Location

Northampton, Northamptonshire

Business

Travis Perkins plc

Job Family

Technology

Remote or Office based

Office based only

Description

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as

Reference

49451

Expiry Date

01/01/0001

Read more
Read more
View all jobs

Our stories

Vanessa from Travis Perkins from the IT department
Unveiling IT excellence at Travis Perkins plc: Vanessa’s colleague story

Teaser

Head Office & Support Functions

Content Type

Blogs

Publish date

01/10/2024

Summary

Meet Vanessa Vasani: Head of Enterprise Architecture Vanessa Vasani, Head of Enterprise Architecture at Travis Perkins plc, brings a wealth of experience to the table.  Having worked as a Manage

Teaser

Read more
tech team at travis perkins plc - man and women looking at computer screens sitting on desks
Explore Information Technology jobs at Travis Perkins plc

Teaser

Head Office & Support Functions

Content Type

Blogs

Publish date

10/24/2023

Summary

Technology is the power behind our operation at Travis Perkins plc, from where we design and develop innovative solutions in-house to bring our businesses together, transforming the way our colle

Teaser

Read more
Jade Hurst - colleague at Travis Perkins plc
Celebrating Black History Month and ACE Network at Travis Perkins plc: Jade’s colleague story

Teaser

Culture

Content Type

Blogs

Publish date

10/10/2023

Summary

In honour of Black History Month, we wanted to shine a spotlight on Jade Hurst, a Software Operations Engineer at Travis Perkins plc, who has been with us since 2012.Armed with a passion for c

Teaser

Read more
Building an inclusive culture with colleague networks at Travis Perkins

Teaser

Culture

Content Type

Blogs

Publish date

08/19/2022

Summary

At Travis Perkins, we welcome individuals from all walks of life and pride ourselves in offering a culture-enriched foundation that makes our Group a great place to work.  We’re taking a proactive sta

Teaser

At Travis Perkins, we welcome individuals from all walks of life and pride ourselves in offering a culture-enriched foundation that makes our Group a great place to work.

Read more
Top 5 reasons why Travis Perkins is a great place to work

Teaser

General

Content Type

Blogs

Publish date

08/08/2022

Summary

The Travis Perkins Group is a leading partner to the construction industry and the UK’s largest distributor of building materials. But behind the scenes, we’re so much more than that! With over 200 ye

Teaser

The Travis Perkins Group is a leading partner to the construction industry and the UK’s largest distributor of building materials.

Read more
How the Covid-19 pandemic enabled hybrid ways of working

Teaser

Head Office & Support Functions

Content Type

Blogs

Publish date

04/14/2022

Summary

Back in March 2020, the Travis Perkins Group, like many other businesses, asked its support function colleagues to work from home to help keep everyone safe during the pandemic. Whilst our branch coll

Teaser

Back in March 2020, the Travis Perkins Group, like many other businesses, asked its support function colleagues to work from home to help keep everyone safe during the pandemic.

Read more
Progressing to management level and encouraging LGBTQ+ colleagues and allies to feel empowered

Teaser

Head Office & Support Functions

Content Type

Blogs

Publish date

02/15/2022

Summary

Ben is the Service Desk Manager in our IT Service Desk department in Head Office. He’s been in his role for 5 months now, but part of the Travis Perkins Group for over 5 years. We spoke to him abou

Teaser

Ben is the Service Desk Manager in our IT Service Desk department in Head Office. He’s been in his role for 5 months now, but part of the Travis Perkins Group for over 5 years.

Read more
How have hybrid ways of working made a difference to our colleagues’ lives?

Teaser

General

Content Type

Blogs

Publish date

11/23/2021

Summary

Within the Travis Perkins Group, family values are very important to us, so we endeavour to accommodate our colleagues needs. The Covid-19 pandemic has forced us all to work in different ways, and fo

Teaser

Within the Travis Perkins Group, family values are very important to us, so we endeavour to accommodate our colleagues needs.

Read more
Develop a successful career in data like Vaida

Teaser

General

Content Type

Blogs

Publish date

11/17/2021

Summary

Vaida is a Data Scientist within the Travis Perkins Group’s Data Office function. Having joined us fresh out of university with a degree in Statistics, Mathematics, and Operational Research from Card

Teaser

Vaida is a Data Scientist within the Travis Perkins Group’s Data Office function.

Read more

Quick Links