Customer Insight Analyst

Hybrid - Fixed Term Contract (6 months)

Toolstation, a Travis Perkins Group company, is one of the UK's fastest-growing retailers, with a strong track record of impressive sales. However, we're not content to rest on our success. As our Trade and DIY customers become more innovative, we need to be equally agile, scaling rapidly and leading the transformation into a true omnichannel retailer. Our goal is to continue challenging and disrupting the market. Our talented Customer Data and Insights team plays a crucial role in shaping our customer-centric strategy through in-depth data analysis that drives actionable insights and business growth.

Analysing: You will work with large datasets, analysing diverse information from multiple sources. By applying various analytical skills and approaches, you'll drive customer-focused decision-making and contribute to the business's growth. You’ll develop advanced analytics to predict customer behaviour, segment audiences, and optimise marketing strategies.

Collaborating: You'll collaborate with business stakeholders to define KPIs and metrics that measure customer engagement and satisfaction.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Middleton and Redditch, and in our network of over 570 branches throughout the UK, work together to get the job done. And with plans to open many more  branches this year, we always have opportunities for great retail professionals who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability