Travis Perkins Group is seeking an exceptional Software Service Manager to join our Platforms and Service function and play a pivotal role in enabling our business strategy.
This is far more than a traditional technical support role. You'll be a trusted partner to business stakeholders, a champion for service excellence and security.
You will be a key driver of modern operational frameworks across a vast network of internal teams and third-party vendors.
If you are a strategic, technology minded service leader who loves turning metrics into continuous improvements, managing complex stakeholder relationships and ensuring high-quality software reliability, we'd love to hear from you!
The Opportunity
As Software Service Manager, reporting into the Head of Enterprise SaaS, you will hold end-to-end accountability for the delivery, performance and continuous improvement of software based services across the Travis Perkins Group.
Service is our number one priority and in this role your success will directly protect and impact company revenue. You will act as the primary liaison between technical teams, external partners and business stakeholders. You will also have the opportunity to showcase your leadership by deputising for the Head of Enterprise SaaS when required.
What You'll Be Doing
Service Mindset & Transition: Ensuring the seamless transition of new software initiatives into the active support model, putting proper processes in place to maintain high service levels.
Stakeholder Engagement: Building strong, collaborative working relationships across all levels of the organisation, managing expectations and balancing commercial demands.
Software Service Management Sub-Profession - Taking responsibility for and driving best practices within the sub-profession of service management within the Platforms & Service function.
Service & Security Assurance: Playing a leading role in ensuring that both service reliability and security protocols are non-negotiable deliverables for all new initiatives.
Continuous Improvement: Utilising key performance indicators and metrics to identify and execute on continuous efficiency gains across software delivery.
Enterprise Leadership: Providing clear direction across all SaaS initiatives, motivating teams toward a common vision and stepping up to deputise for department leadership.
Partner Governance: Proactively managing third-party partners to ensure they align with our standard ways of working and fully adhere to contractual agreements.
Feedback Integration: Evaluating consumer feedback and utilising data analysis to modify processes, manage stakeholder expectations and solve complex operational problems.
About You
You'll be a resilient, highly confident technology leader who combines hands-on software engineering context with excellent communication skills and a natural ability to influence senior outcomes.
Essential
A degree in Computer Science (or equivalent industry experience).
Previous hands-on software engineering experience, giving you the ability to converse seamlessly on a technical level.
Proven track record of managing third-party vendors and matrix-managing multi-skilled technical teams.
Demonstrated experience setting up, embedding and adhering to procedural service management frameworks under challenging situations.
Deep understanding of Software Development Life Cycle (SDLC) methodologies with an emphasis on software support.
Highly adaptable communication style, capable of translating complex service data into outstanding verbal and written updates for executive management.
Multi tiered architecture experience.
Ability to adapt to a fast-moving IT landscape and keep pace with the latest thinking.
We'd Particularly Like to See
ITIL qualified
Established experience managing software support within a large, complex enterprise environment.
Previous hands on experience of Software Engineering with the ability to converse on a technical level
Why Join Us?
This is a highly visible service leadership role with significant strategic weight across the technology function. You'll have the opportunity to:
Shape, standardise and modernise software support frameworks using the latest industry thinking.
Partner directly with senior executives, engineering teams and key external vendors.
Drive meaningful operational improvement by embedding a proactive, security-first service culture.
Ready to Make an Impact?
If you're an ambitious technology service leader looking for a role that combines strategic governance, technical depth and visible commercial impact, we'd love to hear from you.
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