Technology Service Manager

Are you looking for your next challenge and want to be part of a team that is hard working and driven to make a difference to our business! 

What will you do? Technology Service Manager

You will manage and be responsible for the operational and financial success of the services delivered to your nominated business units.

Main accountabilities of the role: 

• Manage day-to-day relationships with key stakeholders, building strong and productive working relationships, fully understand customers’ business and technical environments and be proactive in the delivery of services through Technology team and partners, providing comprehensive and timely reporting.

• Accountable for working with internal service teams and operational and project teams to monitor trends, problem areas, and operations challenges in order to produce, agree and implement a continuous service improvement plan.

• Responsible for ensuring key stakeholders are aware of processes and governance used within Technology  ensuring adherence to all the Technology teams procedures, including escalation, complaint, quality, confidentiality, security and virus policy, key issues are prioritised correctly, performance is measurable and shadow IT is avoided. Act as a point of management escalation for customer issues and coordination.

• Responsible for attending Service and Operational Review Meetings, focusing on performance against contracts, have a thorough understanding of the detail of the Technology teams obligations, address with the customer those aspects of the contract that cannot be delivered, and progress contract change controls with the support and agreement of service owners and the senior management team

• Responsible for ensuring that your business units or the Technology teams risks within your own areas are added to the Client services risk register, both commercial and operational, and that you have mitigation action plans in place to address each risk identified.

• Prepare regular Service Reports incorporating appropriate key performance indicators to show performance of the services provided against the terms of the contract

• Deputise for the Head of Client Services; as required. Perform any other duties commensurate with the role and to develop along with any future changes to the departmental ways of working and general business development.

What’s in it for you?

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. 

We’ll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus

• Save-as-you-earn scheme

• Buy-as-you-earn scheme

• Contributory pension scheme

• Colleague discount across a variety of Group businesses

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!