What you'll do
2 Permanent 40 hour position
1 40 hour Fixed Term Contract
Our Contact Centre is open Mon- Fri 9am - 5pm. You will be based in the office for the first 6 months of employment whilst we support you to learn our systems and ways of working. After that you will have the opportunity to work remotely up to 4 days a week with 1 or 2 days based in the office.
If you're successful at application stage we'll invite you to a 15 minute phone interview, the next step after that will be a face to face interview process.
You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role, there’s no script to follow, so it’s more about asking the right questions and finding answers quickly and efficiently. And if they’re not happy, it’ll be up to you to get things back on track! But if you take real pride in what you do, our customers will notice and love us all the more for it.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are. You'll be answering inbound calls promptly and professionally as well as responding to customers via webchat.
Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customers leave the call happy and with everything that they need for the job, meaning you'll provide accurate information and the right guidance.
Being resilient. Effectively handling call after call – from general enquiries to customer complaints, you need to be ready to deal with it all.
Collaboration. You'll work with other team members and departments to ensure we achieve our customer first goals.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
Problem solving skills. We need you to read conversations quickly and manage them effectively using a good judgment approach, the ability to solve problem, good time management and organisational skills.
A positive, friendly and flexible attitude. Make sure that our customers have a great experience whilst communicating with us.
Good computer proficiency. You'll need to be familiar with using computer programmes and systems as you will be working on different mediums in this role.
Yourself. Bring your whole self to work and let your true personality shine through. You be you, it makes us us.
What you'll get
Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.
So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. And with plans to open many more branches this year, we always have opportunities for great customer service professionals who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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