Hire Account Manager
The role will be based out of our Oldham Travis Perkins branch, however there will be an option for hybrid working following completion of a successful probationary period
The role involves overseeing and leading the daily operations of an individual portfolio, ensuring the achievement of all Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and financial targets, including revenue and margin goals. The individual will be responsible for growing their own ledger valued at over £1 million by actively managing existing accounts while also focusing on identifying and developing opportunities within unmanaged, lapsed, and new accounts. Success in this role requires consistent performance against set metrics and a strategic approach to expanding the portfolio and driving sustainable growth.
Principal Accountabilities
Build relationships with customers and serve them in a prompt and professional manner
Provide accurate information about products and services
Ensure a positive customer experience and contribute ideas to improve it
Maintain proactive communication with the customers, and raise any complaints or concerns to management
Go above and beyond to fulfil our customer’s requests, keeping health and safety at the forefront of everything you do
Follow proactive sales practices to align with branch and company sales strategies
Process sales transactions accurately and efficiently using point-of-sale (POS) systems
Keep customers informed on offering and drive value-added services such as Hire and Benchmarx
Take full responsibility of sales targets and Key Performance Indicators (KPIs)
Build relationships with key suppliers and stakeholders to enhance customer offering
Engage and interact with the external and national sales teams to maximise sales efforts, and work with the specialist businesses to support customer projects
Re Engage with lapsed hire customers
Win new business from competitors
Support the external sales team
Re Define the customer proposition for all hire customers.
Use company reporting systems and technologies to perform your day-to-day duties
Maintain a clean, organised and well-stocked sales floor and stock room
Assist with stock management and stocktaking
Handle card transactions
Work with management to improve our service and contribute to branch success
Complete accurate paperwork documentation, following GDPR rules and regulations and company process
What’s in it for you?
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 19,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
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