Are you a commercially driven leader who thrives on delivering outstanding service, driving sales performance and shaping high performing teams Do you enjoy building strong relationships with senior stakeholders and creating the operational foundations that allow large scale contracts to succeed If so, this is a standout opportunity to play a defining role at the heart of our Benchmarx National Sales operation.
This role sits at the operational core of our National Contracts function, responsible for supporting projects that represent around 15 percent of Benchmarx total sales and working with the customers who trust us with their biggest, most strategic programmes.
We are looking for a National Sales Operations Manager who can combine commercial insight with exceptional service standards to ensure our contracts deliver for our customers, our branch network and our business.
The Role:
In this critical leadership position, you will manage our Project and Account Management teams, ensuring the smooth mobilisation, strategic management and retention of major national contracts. You will champion service excellence, remove barriers to success and make informed commercial decisions that protect profitability and long term customer relationships.
You will also work closely with Regional Directors and Branch Managers to ensure that contracts delivered through the branch network meet the highest standards of customer experience, operational execution and commercial performance.
This role blends strategy, people leadership and hands on operational oversight. You will influence at senior levels, create alignment across multiple teams and ensure customer needs remain at the centre of every decision.
Responsibilities:
Lead, motivate and develop a team of surveyors, estimators and administrators supporting multimillion pound contract delivery.
Build influential relationships with key customers and stakeholders to ensure smooth implementation of current and future projects.
Ensure all contracts are delivered with outstanding service, meeting KPI, sales, profit and operational targets.
Drive continuous improvement in systems, processes, IT, administration, environmental performance and productivity.
Work with branch teams to maintain exceptional levels of customer service, correcting any service breaches quickly and effectively.
Identify and develop further sales opportunities with customers, introducing new projects, products and solutions where appropriate.
Review and influence the commercial performance of contract branches to ensure targets are met and corrective actions implemented when needed.
Ensure resource is deployed flexibly to match the needs and scale of key customer programmes.
At every stage, your focus will be simple: deliver exceptional service, strengthen relationships and drive profitable, sustainable sales growth.
You Will Be:
You will be a natural leader with experience driving commercial performance within a branch or operational management environment. You understand what great customer service looks like and know how to build teams and processes that consistently deliver it.
You will bring:
Strong commercial awareness, numeracy and decision making confidence.
The ability to influence senior stakeholders and build trust across diverse teams.
Excellent communication and customer service skills with a passion for high quality delivery.
Strong organisational capability and the ability to manage complex, fast changing workloads.
A collaborative, people centred style with the resilience to navigate challenge and change.
Experience in branch management or operational leadership within a similar sector is highly desirable.
Why Benchmarx?
This is a rare opportunity to:
Shape how our national contracts are delivered across the country
Influence strategies that support long term business growth
Lead a large, evolving team central to our customer proposition
Work closely with senior leaders, branch networks and major national clients
If you are motivated by delivering exceptional service, driving strong commercial outcomes and leading high performing teams, we would love to hear from you.
