Are you an HVAC professional who enjoys solving problems, supporting customers, and shaping technical solutions that really make a difference? We are looking for a Technical Support Engineer to join our TFS Technical team and play a key role in supporting our branches, sales teams, and customers across a wide range of air conditioning and HVAC products.
This is a hands-on, advisory role where your technical knowledge, communication skills, and commercial awareness will directly influence customer satisfaction and business success.
What you will be doing
Providing high-quality technical support and customer service to internal teams and external customers, including Branch Managers, Internal Sales, Account Managers, and wider business functions
Understanding customer requirements and engineering value by recommending equivalent or alternative products across multiple manufacturers, balancing performance, availability, and cost
Interpreting and communicating technical information across a broad product range, including split systems, multi-split systems, VRF, ventilation, heat pumps, and controls
Coordinating technical resources and sharing product knowledge clearly with sales teams and colleagues
Ensuring accurate, timely product selection and technical advice in line with agreed turnaround times
Working collaboratively with technical colleagues and sales teams to develop strong product and technical propositions
Building and maintaining relationships with key suppliers while staying up to date with industry developments
Supporting ad hoc projects and contributing to working groups as required
What we are looking for
Solid experience within the Air Conditioning Industry
Strong fundamental Air Conditioning knowledge with a technically minded approach
Excellent customer service and communication skills
Strong problem-solving ability with a practical, solutions-focused mindset
Organised, self-reliant, and comfortable working independently
Good commercial awareness and the ability to support sales conversations
Confident using Google Suite and handling administrative tasks
Why join us
You will be part of a knowledgeable and collaborative technical team where your expertise is valued and your input helps shape product offerings and customer solutions. This role offers variety, responsibility, and the opportunity to build strong relationships across the business and with leading suppliers in the HVACR industry.
We offer 25 days annual leave, MyBenefits, our industry leading benefits hub and the role is hybrid too with occasional travel to customer sites, branches and suppliers.
If you are passionate about Air Conditioning technology, enjoy supporting others, and want to make a real impact in a technical support environment, we would love to hear from you.
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